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Conversational Voice AI

2 months ago

Gandhinagar, India Eltropy Full time

We are searching for Conversational Voice AI - Implementation Engineer Lead

An ideal candidate must provide examples of Voice AI Agents (bots) they have personally designed and deployed for at least three US customers. Eltropy will evaluate these agents through telephone calls.

We are looking for candidates with 3-5 years of experience implementing AI Projects, preferable for voice. If you have an ambition to become a team lead along with implementing critical projects yourself then you are our candidate.


Roles & Responsibilities:

Voice AI through the telephone offers critical strategic advantages to Eltropy and immense value to our financial institution customers in the US. As a Voice AI Implementation Engineer, you will utilize extensive hands-on experience in Conversational Voice AI to:

  • Configure and Build: Voice AI agents for US financial institutions using Voiceflow or similar tools
  • Coordinate for API integration with core banking platforms. We use Jenusea APIs.
  • Implement and Test: Authentication and authenticated intents that enable callers to transact with their financial accounts using only their voice through the phone.
  • Improve and Maintain: Reusable templates and frameworks for voice AI projects.
  • Train and Certify: A growing Eltropy team of fellow Voice AI implementation engineers.


What you offer:

  • Experience: 3-5 years as a Conversational AI SaaS vendor or consultant.
  • Project Deployment: Multiple Voice AI agents/bots released for customers and publicly accessible by telephone.
  • Conversational AI Expertise: Hands-on knowledge and experience with conversational AI technologies and frameworks.
  • Best Practices: Familiarity with best practices for Voice AI design, testing, integration, and deployment.
  • Industry Knowledge: Financial services SaaS and IT experience.
  • Language Skills:
  • Near-native US English proficiency.
  • Ability to design for all US regional accents.
  • (Optional) Spanish-language familiarity with the ability to design, test, and deploy effective Voice AI agents with assistance from a native Spanish speaker.


About Eltropy (www.eltropy.com)

Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.


Eltropy Values:

  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.