Project Manager

About IGT:

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, Data & Digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 13,500 CX and Technology experts from 30+ nationalities. IGT is part of the Apollo group of companies (Apollo is a leading global alternative investment manager with approximately $414Bn under management)

IGT's Data & Digital team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our service offerings include providing consulting / advisory & delivery services to our customers to improve synergies between business & technology by enabling latest, best practice delivery and collaboration mechanisms. These include lifecycle transformation & rapid development / technology delivery services leveraging latest technology stack across the enterprise where our services include: Data Analytics, Data Engineering, Hyper-Automation, Software Engineering, Quality Engineering (Testing), Architectural Transformations, Platform services including Cloud Computing / Transformation, Systems Integration as well as IT Operations service management deliver innovative & cutting-edge solution using best practices & expertise on Agile, DevOps, Lean as well as traditional methodologies.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Title: Project Manager – Airline Domain

Location: Gurugram (5 Days from office)

Job Type: Full-Time

Experience: 15+ years

Domain: Airline / Aviation

About the Role:

We are looking for a dynamic and results-driven Project Manager with strong Airline domain experience to lead and deliver strategic projects for our clients in the aviation sector. The ideal candidate will have a deep understanding of airline operations, systems, and processes, with a proven track record in project management, client engagement, and cross-functional leadership.

Key Responsibilities:

• Lead end-to-end delivery of airline domain projects, ensuring scope, timeline, cost, and quality objectives are met
• Engage closely with airline clients to understand business needs, define project scope, and translate them into actionable plans
• Manage project schedules, risks, issues, and dependencies using agile/waterfall or hybrid methodologies
• Coordinate with cross-functional teams including development, QA, business analysts, and third-party vendors
• Monitor and report project progress through regular status updates, dashboards, and stakeholder meetings
• Ensure adherence to compliance, security, and quality standards in all project phases
• Drive continuous improvement by identifying and implementing best practices
• Support pre-sales activities such as RFP responses, estimations, and client presentations (as required)

Required Skills and Experience:

• Bachelor's degree in Engineering, Computer Science, Business, or related field; PMP/Prince2 certification is a plus
• 15+ years of total experience, with at least 5+ years managing projects in the airline or aviation industry
• Strong knowledge of airline systems such as PSS (Passenger Service Systems), DCS (Departure Control Systems), revenue management, loyalty systems, or MRO (Maintenance, Repair, and Overhaul)
• Hands-on experience in managing enterprise applications, digital transformation, or system integration projects in airline context
• Excellent stakeholder management, communication, and negotiation skills
• Familiarity with tools like MS Project, JIRA, Confluence, or similar
• Ability to work in a global delivery model and manage geographically distributed teams

Preferred Qualifications:

• Prior experience working with Tier-1 airline clients or global aviation service providers
• Agile/Scrum certification (CSM, SAFe, etc.)
• Exposure to IATA standards and airline regulatory frameworks