Uniphore - Delivery Project Manager
1 month ago
Role :
- As a Delivery Project Manager, you will leverage your robust technical background in contact centre technologies to address business needs through a consultative approach.
- Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems.
- The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations.
- Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives.
Responsibility :
The role encompasses several critical responsibilities :
- Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved.
- Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success.
- Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches.
- Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems.
- Presentation & Relationship Management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.
Desired Experience :
- 8 to 10 Yrs. Experience in Project/Program Management, account management, professional services or other direct customer facing role.
- Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent.
- Experience of working on contact centre technologies.
- Should be able to handle multiple projects at any given time.
- Demonstrated understanding of Project Management processes, strategies, and methods
- Experience working in a high-level collaborative environment with a focus on teamwork.
- Ability to predict challenges and seek to proactively head-off obstacles.
- Strong written and verbal communication abilities in English and , capable of effectively presenting ideas and engaging in social interactions in the required language.
- Travel appropriately 50% of the time to customer sites.
Good To have : Experience in deploying speech analytics / Conversational BOT / Agent Assist.
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