Pigments Technical Service Engineer

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Objectives

To support and contribute to the growth of Coatings business through technical service request (lab work, demonstration material, sales tools and related activities based on customer and market requirements

Main Responsibilities and Key Activities

1. To provide technical support to Customers
 To consolidate data on customer needs including product application, service requirements market trends etc  To coordinate with the customers to update information on the on-going projects or initiate new projects by visiting the customers
 Collaborate with customers to understand their needs and provide cost-effective solutions
 Testing of customer specific pre-shipment samples
 New color trend support to customers

2. Lab Management
 To monitor maintenance & calibration of lab Instruments / equipment.  To monitor availability of lab resources like lab chemicals, stationery etc.
 Ensure efficient and effective utilization of laboratory assets and resource.

3.  To provide technical support to Sales team   To help with new business opportunities, troubleshooting and benchmarking against competition
 To identify future customers by technical evaluation of products, new shade developments etc.
 Prepare marketing tools for new launching pigments and conduct training to customers and distributors

4. Support Global Color Styling team for 2-wheeler and 4-wheeler styling panel preparations

5. To coordinate with the Global Technical and Technical Marketing team for project updates and documentation

6. Ensure adherence to Lab Safety compliance
 Zero lab accident, compliance with EHS rules and regulation. No working time lost accident.
 Participating in 5S, contribute ideas for further improvement

7. Other duties as assigned

Job Requirements

A bachelor's degree in a relevant field such as Chemistry, Chemical Engineering, Material Science, or a related technical discipline is typically required. Advanced degrees or certifications in laboratory management or technical support can be advantageous.

 At least 7 years of experience in a laboratory setting or technical support with experience in color pigments. Understanding of the market’s needs with regard to products and innovation in which the business is active. English in written and spoken.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.