Technical Voice process Consultant
3 days ago
Note: candidate should be flexible for Night shifts.Position : Technical Voice Process ConsultantExperience : 0- 6 MonthsWork Location : BengaluruWorking mode : Work from OfficeNightshifts : YesRoles & RESPONSIBILITIES- Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution. - Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching - Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills - Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer - Recommend available service options when necessary. - Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers - Accurately document customer cases and pertinent details in internal CRM - Reports feedback that affects the course of Operations in a day to day basis - Upholds and promotes client’s core values - Meets productivity standardsCOMPETENCY REQUIREMENTSWith Basic Competency Level in ff.:- Common consumer electronics, technical products, networking and WIFI - Windows and Mac operating systems - Computer hardwareWith Expert Competency Level in ff.:- Customer service orientation - Communication skills (oral and written) - Computer navigation - Sense of urgency - Passion for excellence - Working in teams / Interpersonal skills - Work organization - Product knowledge - Analytical and Problem solving skillsReports to:Team Leader and/ orShift ManagerEducation and/or Experience:Completed at least Senior High School.At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred.Work environment:The work environment is professional office workplace.Physical demands:Requires graveyard workSchedule and shift flexibility. May require non-consecutive rest days for the work week,overtime, weekend, or holiday work depending on business needsWork demands:Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in terminationAble to establish, implement and continuously improve the quality information security policies assigned to him/her.
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Technical Voice Process Consultant
1 day ago
New Delhi, India HGS Full timeJOB DESCRIPTONPosition SummaryTechnical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer...
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Openings for Technical Voice Process
5 days ago
New Delhi, India Movate Full timeJob Opportunity – Technical Support (Voice Process) at Movate Technologies, Chennai Dear Candidate,Greetings from Movate Technologies (formerly CSS Corp)!We are currently hiring for the Technical Support – Voice Process role at our Ambattur (Ambit IT Park),Chennai location. Please find the job details below:Job Title: Technical Support – Voice...
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Technical Support Engineer
1 day ago
New Delhi, India Talent Toppers Full timeExperience required - 0 to 3 yearsJob description- Should have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification. - Good understanding of computer systems, mobile devices and other tech products. - Ability to diagnose and...
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DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR, India Ishmeet Consultant Full timeInternational Voice Process5 Days Working | 2 OffsSalary up to 4.5 LPA + IncentivesBoth Side Cabs Career Growth with Global Clients Location- Gurgaon For More Info Contact HR Vansh@ Make Your Voice Go Global – Apply Today
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Technical Support Engineer
3 days ago
New Delhi, India Talent Toppers Full timeExperience required- 0 to 3 yearsJob descriptionShould have attended regular school/college with 10+2+3 as minimum qualification(regular/fulltime course)in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic...
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International Chat Process
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New Delhi, India Ishmeet Consultant Full timeFrom 0 to 3 year(s) of experience - ₹ 1,50,000 - 2,75,000 P.A. - New Delhi, Gurgaon/Gurugram**Roles and Responsibilities** Hiring For International chat processAny graduate/ Undergraduate fresher/experience can apply Salary - 17k -22k In hand Location - Gurugram 5days working || 2off Need excellent communication skills Need immediate joiner **Perks and...
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Voice Process
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New Delhi, India Astroscience Technologies Pvt Ltd Full timeVoice Process Position: - Customer Support Executive Experience: - 6m to 2yrs Language: - Hindi, English Qualification: - Any Graduate Age: - 18 to 50 Location: - Mayapuri Phase-2 **Job Types**: Full-time, Regular / Permanent Pay: Up to ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: -...
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International Voice Process
5 days ago
New Delhi, India Movate Full timeHi,Good day !Please find the below job description,Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling...
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International Voice Process
1 day ago
New Delhi, India Movate Full timeHi,Good day !Please find the below job description,Movate(formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling...
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Voice Process
2 weeks ago
Delhi, Delhi, India Sasteghar.com Full time*Hiring for Voice Process* Process-Sunshine Voice (Citi) *Freshers* Grad Freshers or UG with 6 Months Exp /Graduate - 340000, IN HAND: *20936* *Experience* UG / Graduate with 1 year exp. - 425000, IN HAND: *27595* (0-3500) Assessment: - Voice *Versant 60* & 20/85 Typing One Side cab facily + one side cab allowance Location - Gurgaon Pay: ₹25,414.73 -...
