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Techno/Functional Consultant

4 months ago

Hyderabad, India HIKING IT Full time

Role Overview :

We are seeking a highly skilled CX Service Cloud Techno/Functional Consultant with extensive experience in delivering technology solutions within the Oracle Service Cloud (OSvC) space. The ideal candidate will have strong hands-on experience with OSvC Browser User Interface (BUI) releases, comprehensive knowledge of administration tasks, and proficiency in custom scripting and processes.

This role requires a blend of technical expertise and functional understanding to effectively bridge the gap between business requirements and technology solutions.

Key Responsibilities :

- OSvC BUI Release Management: Manage and implement OSvC BUI releases, ensuring seamless integration and functionality.

- System Administration: Perform all administration tasks within OSvC, including user management, profile configuration, custom object creation, report generation, and workspace creation.

- Custom Scripting and Processes: Develop and maintain custom scripts and event handlers to enhance system functionality and meet specific business needs.

- Web Development: Utilize JavaScript, PHP, HTML, and CSS to develop and customize front-end features within the OSvC space.

- API Integration: Integrate OSvC with other systems using REST APIs, ensuring robust and secure data exchange.

- Problem Solving and Analytics: Apply strong analytical skills to troubleshoot issues, optimize system performance, and provide innovative solutions to complex problems.

- Customer Focus: Engage with clients to understand their needs, provide expert advice, and ensure high levels of customer satisfaction through effective solution delivery.

- Communication: Maintain excellent communication with stakeholders, translating technical concepts into business-friendly language and vice versa.

Qualifications :

- Experience: Minimum of 6 years in Oracle Service Cloud (OSvC) implementation and support.

- Technical Skills: Proficient in JavaScript, PHP, HTML, and CSS.

- Experience with REST APIs integration.

- Functional Skills: Strong understanding of business processes within the OSvC environment.

- Ability to configure and administer OSvC components effectively.

- Customer Service: Proven track record of maintaining a customer-focused approach, with excellent problem-solving and analytical skills.

- Communication: Exceptional written and verbal communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Preferred Qualifications :

- Certifications: Relevant certifications in Oracle Service Cloud or related technologies.

- Project Management: Experience in leading or managing projects within the Oracle Service Cloud space.

- Industry Knowledge: Familiarity with industry best practices and emerging trends in customer experience management.

(ref:hirist.tech)