Snapmint - Strategic Business Operations Analyst
1 week ago
About Company:
India's booming consumer market has over 300 million credit-eligible consumers, yet only 40 million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms.
Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy, Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software Join Snapmint?
- Opportunity to shape the future of credit in India and impact millions of lives
- Work in a fast-paced, data-driven environment with a culture of innovation
- Be part of a rapidly scaling company with experienced founders
- Direct exposure to cutting-edge credit technologies and product development
Key Responsibilities:
- Operate as a product expert in business areas & pillars
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
- Monitor the effectiveness of key product work streams and make recommendations for improvement
- Hold Operations and Product accountable to key KPI's, ensuring any missed metrics are addressed with a comprehensive mitigation plan
- Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
- Maintain and utilize complex dashboards for performance insights
- Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
- Manage the development and implementation process of the company's products and services
- Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
- Organize, lead and facilitate cross-functional project teams
- Diagram, evaluate and maintain operational processes
- Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product 3-4 years of experience as a data / product analyst
- Strong understanding of user acquisition funnels, conversion optimization, and key financial product KPIs (attach rate, conversion, default rates), credit policies and risk metrics
- Hands-on skills with SQL and Excel; ability to independently work on datasets and generate insights
- Excellent communication, interpersonal, and collaboration skills, with the ability to influence and work effectively across diverse teams
- Strong problem-solving abilities, a data-driven mindset, and a proactive approach to identifying and addressing challenges
- Ability to thrive in a fast-paced, dynamic environment with a strong ownership mentality
Location: Mumbai
Working days: Monday - Friday
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