Team Lead

2 weeks ago

Mumbai, India NTT DATA, Inc. Full time

Experience :7-12 yrs


Team Leadership:

Lead, mentor, and supervise the service support desk team, ensuring a high level of motivation and performance.

Foster a collaborative and customer-focused environment within the team.

Conduct regular team meetings and training sessions to enhance technical skills and customer service capabilities.

Service Desk Operations:

Oversee the day-to-day operations of the service support desk for data center facilities.

Prioritize and assign tasks to team members based on urgency and complexity.

Ensure timely response and resolution of service requests and incidents.

Maintain a comprehensive knowledge base for common issues and solutions.

Technical Support:

Provide technical expertise and support for data center facilities operations.

Troubleshoot and resolve complex technical issues related to power, cooling, security, and other infrastructure components.

Collaborate with other technical teams to ensure seamless integration of support services.

Process Improvement:

Identify and implement process improvements to enhance the efficiency and effectiveness of the service support desk.

Develop and maintain standard operating procedures (SOPs) for common issues and incidents.

Monitor key performance indicators (KPIs) and implement strategies to meet or exceed service level agreements (SLAs).

Customer Relationship Management:

Maintain a customer-centric approach, ensuring a positive experience for internal and external stakeholders.

Gather customer feedback and implement improvements based on insights.

Communicate effectively with customers and provide updates on the status of service requests.

Documentation:

Ensure accurate and up-to-date documentation of service desk procedures, troubleshooting steps, and resolutions.

Collaborate with other teams to update documentation related to data center facilities.

Requirements:

Bachelor’s degree in information technology, Computer Science, or a related field.

Proven experience in a leadership role within a data center facilities operations environment.

Strong technical background in data center infrastructure, including power, cooling, security, and networking.

Excellent communication and interpersonal skills.

Demonstrated ability to lead and motivate a team.

Knowledge of IT service management (ITSM) principles and best practices.

Experience with ticketing systems and service desk tools.

ITIL certification is a plus.

  • Team Lead

    1 month ago

    Mumbai, India ATSPL - Maharashtra Full time

    Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Team Lead

    9 hours ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Team Lead

    3 weeks ago

    Navi Mumbai, India ATSPL - Maharashtra Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Language Team Lead

    7 days ago

    Mumbai, India Lionbridge Full time

    Language Team Lead Mumbai, Maharashtra, India Language Team Lead Position Summary The Language Team Lead leads a team of Language Specialists and coordinates their work within an account or a group of accounts. The Team Lead manages and plans capacity and work allocation, ensures timely delivery of language services and tasks with the...

  • Language Team Lead

    5 days ago

    Mumbai, India Lionbridge Full time

    Language Team Lead Position SummaryThe Language Team Lead leads a team of Language Specialists and coordinates their work within an account or a group of accounts. The  Team Lead manages and plans capacity and work allocation, ensures timely delivery of language services and tasks with the expected quality and ensures high satisfaction of internal...

  • Language Team Lead

    7 days ago

    Mumbai, India Lionbridge Full time

    Language Team Lead Position SummaryThe Language Team Lead leads a team of Language Specialists and coordinates their work within an account or a group of accounts. The  Team Lead manages and plans capacity and work allocation, ensures timely delivery of language services and tasks with the expected quality and ensures high satisfaction of internal...

  • Team lead consultant

    4 weeks ago

    mumbai, India PEOPLEOCITY LLP Full time

    Team LeadMumbaiRolesandResponsibilities: Lead all theGreen Building projects in Western Region fromfront.Guide the team and regularlymonitor the progress with team at Mumbai Pune and Gandhinagar forall the ongoing green projects.Analyse thechallenges in execution of this project and take proactive steps orstrategies to bring all the projects...

  • Red Teaming Lead

    2 weeks ago

    mumbai, India Michael Page Full time

    Big brand backing Working on emerging technologies About Our Client The client is a leading private sector universal Bank in India. Job Description Work on use cases and assess the entire network The Successful Applicant Lead a team and work on exploitation's

  • Team lead consultant

    1 month ago

    Mumbai, India PEOPLEOCITY LLP Full time

    Team LeadMumbaiRolesandResponsibilities: Lead all theGreen Building projects in Western Region fromfront. Guide the team and regularlymonitor the progress with team at Mumbai Pune and Gandhinagar forall the ongoing green projects. Analyse thechallenges in execution of this project and take proactive steps orstrategies to bring all the projects undercontrol....

  • Team Lead

    1 month ago

    Mumbai, India ATSPL - Maharashtra Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Risk Team Lead

    1 month ago

    Mumbai, India IMC Full time

    IMC is currently looking for a Risk Team Lead for our Mumbai office as we continue to expand our presence. The Risk Team operates closely with our Trading and Technology teams to manage and mitigate the risks associated with IMC’s trading strategies across various products, exchanges, and technologies. The Risk Team is responsible for identifying and...

  • Odoo Team Lead

    1 month ago

    Mumbai, India Huptech HR Solutions Full time

    Job Title:- Team Lead OdooExperience :- 6+ yearsLocation:- Mumbai (Work from Office)ResponsibilitiesShould have relevant experience minimum of 5-7 Years exp in Odoo with the latest version.Lead and managed a team of Odoo developers, ensuring efficient and high-quality project delivery.Proficient in Python, with a strong understanding of Object-Oriented...

  • Odoo Team Lead

    1 month ago

    Mumbai, India Huptech HR Solutions Full time

    Job Title:- Team Lead OdooExperience :- 6+ yearsLocation:- Mumbai (Work from Office)ResponsibilitiesShould have relevant experience minimum of 5-7 Years exp in Odoo with the latest version.Lead and managed a team of Odoo developers, ensuring efficient and high-quality project delivery.Proficient in Python, with a strong understanding of Object-Oriented...

  • Team Lead

    1 month ago

    Mumbai, India Brainvire Infotech Pvt.Ltd. Full time

    Company : Brainvire InfotechPosition : Team Lead - OdooLocation : Ahmedabad/Mumbai Total Experience : 7-12 Years Job Type : Full-time Requirement : - Should have relevant experience minimum 5-6 Years exp in Odoo with latest version. - Lead and manage a team of Odoo developers, ensuring efficient and high-quality project delivery. - Proficient in Python, with...

  • Team Lead

    2 weeks ago

    Mumbai, India Huptech HR Solutions Full time

    Job Post : Team Lead - OdooExperience : 6+ YearsLocation : Ahmedabad or Mumbai (WFO)Responsibilities :Should have relevant experience minimum of 5-7 Years exp in Odoo with the latest version.Lead and managed a team of Odoo developers, ensuring efficient and high-quality project delivery.Proficient in Python, with a strong understanding of Object-Oriented...

  • Insurance Team Lead

    1 day ago

    Mumbai, India Integrated Personnel Services Limited Full time

    Profile- Insurance OperationsExperience- 5-8 yrsLocation- MumbaiJD:-• Own and manage various offshore Customer Journeys & new Transitions• As part of the team, the individual will manage end to end journey for offshore team• The Lead will own the day to day operations for this team and closely work with the OnshoreJourney lead and offshore Head•...

  • Insurance Team Lead

    9 hours ago

    Mumbai, India Integrated Personnel Services Limited Full time

    Profile- Insurance OperationsExperience- 5-8 yrsLocation- MumbaiJD:-• Own and manage various offshore Customer Journeys & new Transitions• As part of the team, the individual will manage end to end journey for offshore team• The Lead will own the day to day operations for this team and closely work with the OnshoreJourney lead and offshore Head•...

  • Sales Team Lead

    2 weeks ago

    mumbai, India 2Factor Full time

    Company DescriptionSolv Technologies ( 2Factor.in ) is one of the fastest growing DIPP recognised - CPaaS startup, known for it’s cloud messaging platform. Along with our SaaS product built around Telecom solution, we have also stepped into Marketing Solutions a year back and are looking to rapidly scale our team to cater huge demand we have received for...

  • Sales Team Lead

    1 week ago

    Mumbai, India 2Factor Full time

    Company DescriptionSolv Technologies ( 2Factor.in ) is one of the fastest growing DIPP recognised - CPaaS startup, known for it’s cloud messaging platform. Along with our SaaS product built around Telecom solution, we have also stepped into Marketing Solutions a year back and are looking to rapidly scale our team to cater huge demand we have received for...

  • Team Lead, Processes

    10 hours ago

    Mumbai, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...