Senior Manager

4 weeks ago

Gurgaon, Haryana, India IGT Solutions Full time

Senior Manager_Early Life Intervention

Job Title : Senior Manager - Early Life Intervention (0-90 Days)

Location : PAN India | Base Location: Gurugram

Department : Human Resources

Industry : BPO / Shared Services

Role Summary :

We are seeking a dynamic and analytical HR professional from a premier B-School to lead our Early Life Intervention (ELI) Program. This role is critical in shaping the employee experience during the first 0-90 days by focusing on induction, engagement, retention, and compliance. The ideal candidate will combine strategic thinking with operational excellence, leveraging data-driven insights to drive business outcomes and reduce early attrition in a high-paced BPO environment.

Key Responsibilities:

- Lead and manage the employee lifecycle for 0-90 days, ensuring a seamless onboarding and induction experience.

- Drive employee engagement and retention initiatives to maintain early attrition rates - 10%.

- Own and execute L&D interventions, ensuring smooth training delivery and integration into the business.

- Collaborate with cross-functional teams and business leaders to identify and resolve people-related challenges during early tenure.

- Conduct exit interviews, identify trends, and implement corrective action plans.

- Ensure strict compliance with organizational policies and the Code of Conduct.

- Lead employer branding efforts during the induction phase and early employee experience.

- Deliver on metrics and insights through data interpretation and reporting, using advanced proficiency in Microsoft Office tools.

- Exhibit high agility to navigate dynamic business needs and evolving people challenges.

- Ensure noiseless stakeholder management and drive consistent, high-quality delivery.

Candidate MBA/PGDM in Human Resource Management or related discipline from a premier B-School.

- 3-4 years of proven experience in HR leadership roles, preferably in a BPO or shared services environment.

- Experience managing Learning & Development, early employee lifecycle, and team operations.

Required Skills & Attributes:

Strong exposure to the following areas:

- Induction & Onboarding Programs

- Learning & Development (L&D)

- Retention Management

- Attrition Analysis & Management

- Data Interpretation & Reporting

- Numerical and Analytical Aptitude

- Excellent stakeholder management and communication skills.

- Demonstrated ability to work in shifts and manage high-pressure timelines.

- Proficiency in Microsoft Excel, PowerPoint, and data analytics tools.

Why Join Us?

This is a high-impact role that allows you to make a tangible difference to our people strategy and culture. If you are passionate about building exceptional employee experiences, thrive in a fast-moving environment, and have a strong analytical mindset, we would love to hear from you.

(ref:iimjobs.com)

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