Zones - L1 Network Operations Center Engineer - Ticketing System

2 days ago

Bengaluru, India Zones, LLC Full time

Position Overview

As a Network Engineer to develop and maintain functional and secure networks.

You will mentor a team of engineers to troubleshoot and optimize our networks for our users.

In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture.

If youre also passionate about security and data protection, wed like to meet you.

Also, we can say that L1 Network Engineers' roles and responsibilities include the following.

Key Responsibilities :

- 24x7 Service Operation.

- Rotational shifts.

- Monitoring of IT infrastructure Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.

- Categorization and Qualification of alerts from monitoring platform and engaging the respective teams

- Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.

- Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.

- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly

- Able to perform Major Incident Management and participate in Bridge call

- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies.

- (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.

- Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)

- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.

- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.

- Fault handling and escalation (identifying and responding to faults on clients systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

What you will bring to the team :

- Excellent English communication skills

- A minimum of 2 /3 + years experience in a similar role

- Good at working under high pressure situation.

- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

- Team Player


(ref:hirist.tech)

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