Customer Service Executive

4 weeks ago

New Delhi, India Baazi Games Full time

At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of- the box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues, or a game at the TT table, partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbocharged for high performance. We are constantly in power-up mode and chase our goals untamed and unabashed.


BAAZI GAMES Platforms- PokerBaazi.com, SportsBaazi.com, CardBaazi.com


We are currently hiring for our player relations team in our blended process. The role involves a 5-day work week with rotational shifts.


Job Responsibilities-


  • Deliver extraordinary customer service by responding to customer concerns regarding customer accounts.
  • Should have excellent communication and English language skills (written and verbal) with good typing speed.
  • Process customer requests in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
  • Grow and nurture customer relationships in every interaction that results in measurable Customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
  • Balance customer interests with the interests of the company
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.


Benefits to work at Baazi

  • Accelerated Growth - As you perform, you have the opportunity to grow faster than your peer. Experience faster growth in comparison to other organizations; diligent performers can vouch for promotions and faster growth at Baazi.
  • Upscale your knowledge by utilizing your time to learn skills that enhance your performance
  • Utilize the training framework to learn and grow from myriad options
  • Dynamic Work Opportunity : Being driven by innovation, product-led growth strategy & customer experience, you would experience the future by working on cutting-edge technologies & high creativity-driven bent of mind projects.

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