Program Manager

3 weeks ago

Pune, Maharashtra, India Authentica Full time

How to apply

To apply, please fill out this survey: and email your resume to

Authentica is an experiential learning company that designs and delivers short-term study abroad programs (between 2 weeks to 2 months) focused on Business and UN Sustainable Development Goals across Asia for participants from U.S., Canada and Australia. At Authentica, we are driven by our VISION to see a world enriched by experiential learning and our MISSION to enrich lives – one person, one community and one amazing learning experience at a time

Our culture, work ethics, and decisions are shaped by our CORE VALUES:


• Teamwork: We believe through mutual respect, trust, cooperation and collaboration, we

can reach greater heights as a team


• Excitement : We are enthusiastic, energetic and nurture a positive outlook and attitude


• Care : We care for all our stakeholders and their wellbeing on all levels


• Excel : We are committed to giving our best and taking full responsibility and

accountability for our decisions and actions


• Open : We nurture an open, trusting and respectful culture and environment


• Continuous learning : We constantly update our skills and learn new ones to be a better

version of ourselves every day and deliver the best possible experiences for our guests.

Experiential learning is one of the fastest growing areas within international education and Authentica is one of the leading providers of unique and transformational programs in Asia. We're also growing rapidly and are looking for talented, purpose-driven and enthusiastic team members aligned with our vision, mission and core values to join our team, have fun, grow and create impact Please watch our videos to get a sense some of our experiential learning programs:

Program Manager for Educational Travel Learning Company

Authentica is a leading provider of experiential travel learning programs across Asia with the primary goal of inspiring youth to make an impact through an enriching & transformative journey. Our mission is to enrich lives – one person, one community and one amazing travel experience at a time. Our core values are: Integrity & Transparency, Responsibility & Accountability, Respect, Collaboration and Continuous Improvement.

Intro:

You will report directly to the Head of Operations . You will be responsible for end-to-end management of experiential learning programs including, but not limited to, pre-sales (proposal stage), planning, and delivery of programs. Please watch our program videos to get a sense of the nature of our experiential learning programs.

Responsibilities

  1. Itinerary Creation: Develop customised itineraries that cater to the specific requirements of each client group, incorporating unique cultural, educational, and adventure-based experiences.
  2. Proposal Drafting: Prepare comprehensive proposals that outline the program details, logistics, and pricing, ensuring clear communication of the value proposition to clients.
  3. Hotel Contracting: Negotiate and secure accommodations that meet the needs of the groups, ensuring the best possible rates and amenities.
  4. Vendor and Guide Selection: Vet and select the most qualified local vendors, guides, and service providers to deliver high-quality experiences during the trips.
  5. Communication Management: Maintain exceptional communication with clients, both inbound and outbound, to address inquiries, provide updates, and ensure a seamless experience.
  6. Stakeholder Management: Collaborate effectively with internal teams, external partners, and local service providers to coordinate all aspects of the experiential learning trips.
  7. Contingency Planning: Demonstrate a willingness to learn about and address the various contingencies that may arise during travel, ensuring the safety and well-being of the participants.
  8. Documentation and Reporting: Maintain detailed documentation of all trip-related activities, including budgets, participant feedback, and post-trip evaluations, to drive continuous improvement.
  9. Flexibility and Adaptability: Exhibit a high degree of flexibility and adaptability to accommodate changes in itineraries, group dynamics, or unexpected situations during the trips.

Skills and Requirements

  • Bachelor's degree in any discipline, with 1-3 years of relevant experience in the travel industry or experiential learning programs.
  • Proven track record in creating and executing customized itineraries, managing vendor relationships, and delivering exceptional customer experiences.
  • Strong interpersonal and communication skills, with the ability to effectively liaise with clients, internal teams, and local service providers.
  • Proficient in project management, budgeting, and documentation, with a keen eye for detail.
  • Willingness to travel for extended periods, from 1 day to up to 3 weeks, both within and outside of India.
  • Fluency in English, with additional language skills preferred.
  • Experience working with university partnerships will be an added advantage.

Compensation and Benefits:

Salary : Salary: 4.8 lacs to 7.2 lacs per annum , depending on experience

Perks:


• Travel...and lots of it (initially within India, for both planning and delivering programs;

subsequently, international travel is highly likely as we operate in 28 countries)


• Complimentary professional coaching sessions to aid self-development


• Learning and development scholarships (e.g. Toastmasters memberships)


• Weekly team sports activities

Working Environment

Frequent travel required, ranging from one day up to 3 weeks; office working environment when not traveling (from our Pune office); 45 hrs a week (sometimes more when groups are on the ground, including work over weekends / during holidays if needed)

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