
ServiceNow Quality Assurance Tester
3 weeks ago
ServiceNow QA/Tester
Location : Bangalore.
Experience : 5- 8 Years.
Department : ServiceNow Platform Team.
Employment Type : Full-time.
Why Join Us?
Be part of a dynamic team that delivers cutting-edge ServiceNow solutions Youll work on high-impact projects, lead QA best practices, and ensure seamless ServiceNow CSM implementations all while growing your expertise in one of the fastest-growing tech platforms.
Your Role :
We are seeking a passionate ServiceNow QA/Tester who can lead and execute quality assurance activities, ensuring our ServiceNow solutions meet top-notch business and industry standards.
Key Responsibilities :
- Lead & execute QA/testing efforts for ServiceNow CSM projects aligned with Agile methodologies.
- Create & review test plans, test cases, and test scripts for ServiceNow modules (CSM, Portal, Platform).
- Collaborate with business analysts, developers & stakeholders for complete test coverage.
- Execute manual & automated tests in ATF; log, track, and resolve defects.
- Mentor junior QA/testers in ATF writing & QA best practices.
- Prepare test reports, metrics, and quality assessments for management.
- Suggest process & tool improvements for better QA efficiency.
- Stay updated with latest ServiceNow releases & testing trends.
Required Qualifications :
- Bachelors degree in Computer Science, IT, or related field.
- 5-8 years in QA, with 3+ years in ServiceNow testing.
- Strong understanding of ServiceNow architecture, workflows, and CSM modules.
- Hands-on with Selenium, ATF, and defect tracking tools (JIRA, ServiceNow).
- Proven leadership in QA teams & multi-project environments.
- Preferred : ServiceNow CSA / CIS certifications.
Nice to Have :
- API testing & integration validation experience.
- Knowledge of ITIL & Agile methodologies.
- Strong organizational & documentation skills.
- Passion for quality, process improvement & innovation.
Apply Now and be part of a team where quality meets innovation
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