Process Trainer

1 day ago


New Delhi, India Orion Group of Hotels Full time

*Job Title:* Process Trainer  

*Location:* Green Park

*Company:* Orion Group of Hotels


*Job Overview:*  

Orion Group of Hotels is looking for a skilled *Process Trainer* who will be responsible for developing and delivering training programs across various hotel departments, including Front Office, Maintenance, Housekeeping, and Service. The ideal candidate will ensure that all staff members are well-trained, knowledgeable, and equipped to deliver exceptional guest experiences in line with our brand standards.


*Key Responsibilities:*

•⁠ ⁠Design, implement, and deliver comprehensive training programs for staff across all departments, including Front Office, Maintenance, Housekeeping, and Service.

•⁠ ⁠Conduct regular training sessions to onboard new employees and provide refresher courses for existing staff.

•⁠ ⁠Ensure that all departmental processes, standards, and operating procedures are followed by staff members.

•⁠ ⁠Collaborate with department heads to identify training needs and create customized training modules to address skill gaps.

•⁠ ⁠Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

•⁠ ⁠Develop training materials, manuals, and documentation for each department to ensure consistency in learning.

•⁠ ⁠Stay up to date with industry trends, best practices, and innovations to ensure training programs are relevant and effective.

•⁠ ⁠Track and report training progress, attendance, and completion rates to management.


*Required Skills & Experience:*

•⁠ ⁠*Education:* Bachelor's Degree in hospitality management, education, or a related field is preferred.

•⁠ ⁠*Experience:* Proven experience as a trainer in the hospitality industry, with a strong understanding of operations across various hotel departments.

•⁠ ⁠Excellent communication, presentation, and interpersonal skills.

•⁠ ⁠Ability to design and deliver engaging, interactive training sessions.

•⁠ ⁠Strong organizational skills and attention to detail.

•⁠ ⁠Knowledge of hospitality operations, industry standards, and guest service best practices.


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This is a great opportunity for someone passionate about training and development to make a significant impact on the efficiency and quality of our hotel operations. If you are experienced in training across multiple departments and are looking for a new challenge, we’d love to hear from you



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