Field Services Engineer

4 weeks ago

Bengaluru, India Avensys Consulting Full time

If you are passionate about playing a key role in the success of a Top notch MNC, we want to hear from you


Our client is a well-established brand in the Semiconductor Manufacturing Industry who is now looking for a passionate and driven Field Services Engineer. This is an amazing opportunity for individuals who want their career in new technology with a global multinational organization.



ROLES AND RESPONSIBILITIES


Location:

Remote, India, IN


  • Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots on demand and planned. Onsite techniques to include break-fix repair, factory calibrate, technical troubleshooting, preventative maintenance activities, positioning of service contract value proposition, and identifying new opportunities for further Cobot based automation in the facility or sister facilities.
  • Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries
  • Prepare technical documentation (CRM Case Management and applicable warranty and/or field service documents)
  • Manage cases through the service recovery process to conclusion
  • Proficient in various proactive service plans offered and can walk various stakeholder Customers through the value proposition and get their buy in, while measuring price appetite and budget constraints/timing.
  • Role may evolve into a service van-based & delivery model. Scope will require managing service inventory in the van and coordination with head quarter for replenishments.
  • Role will be driving high fix right first time metrics, capacity utilization metric and service cost productivity metric, and Customer satisfaction metric.


This is a great job for a person who accepts nothing less than personal greatness because you get to:

  • Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment as a part of long term service agreements. Gets excited about positioning the value of planned service to Customers to convert them from On-Demand service model to a proactive service based service model.
  • Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
  • Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge
  • Participate well in internal and external relations and can act as an ambassador for Universal Robots
  • Achieve Technical Support KPI’s for case resolution and customer satisfaction.
  • Work independently, as well as with a team
  • Adopts advanced field service tools such as field service modules and service mobility offered by sales force CRM.

It’s you we are looking for

You are expected to come with an associate degree or higher in a technical field or engineering. Also, a minimum of 2 to 4 years’ experience in robotics, or the industrial automation industry. A strong mechanical and electrical background. Previous field troubleshooting and repair experience is preferred. It would be great, but not required, if you possessed functional knowledge in a high-level programming language such as C++/Java/Python.

We are looking for a colleague that comes with the following skills and personality traits:

  • Enjoys customer facing interactions, but also on the phone and through email
  • Able to systematically analyze problems within defined procedures and best practices to appropriate resolution
  • Have an aptitude for attention to detail and very hands on
  • Is outgoing, service-minded, and able to commit at different organizational levels and in different parallels
  • Is highly organized with the ability to manage multiple service cases/tasks simultaneously while effectively prioritizing these projects and tasks
  • Approachable and takes pride in providing a high standard of service and support to customers and partners
  • A self-starter who is resourceful and initiates work without specific instruction
  • Possesses strong business acumen
  • Flexible and works professionally
  • Able to cope with ambiguity and in fast paced environments
  • Ability to work in home office 30% & in the field 70%
  • Be located within 1 hour of a major airport
  • Will be open to career growth opportunities


WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com .Your interest will be treated with strict confidentiality.


CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Reg No. : R1325954

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

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