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CMS Info Systems

2 months ago

Hyderabad, India CMS Info Systems Full time

Responsibilities:

Team Leadership & People Management:

- Lead, motivate, and develop a team of operations personnel to achieve high-performance results.

- Foster a positive and collaborative work environment that promotes teamwork and continuous improvement.

- Provide coaching and mentorship to team members, helping them grow and develop their skills.

- Delegate tasks effectively, ensure accountability, and provide performance feedback.

Customer Satisfaction:

- Champion a customer-centric approach within the team and prioritize customer satisfaction.

- Develop and implement strategies to improve customer service delivery and address customer inquiries efficiently.

- Monitor customer satisfaction metrics and identify areas for improvement.

Operations Management:

- Oversee all aspects of your assigned operations area, ensuring smooth and efficient workflow.

- Develop and implement effective processes and procedures to optimize operational efficiency.

- Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.

- Implement data-driven solutions to improve performance and achieve operational Bachelor's degree in Business Administration, Management, or a related field (MBA preferred).

- Minimum 3+ years of experience in a leadership role within operations, preferably in the Banking/Financial Services industry.

- Strong leadership skills with the ability to motivate, coach, and develop a team.

- Excellent communication, interpersonal, and decision-making skills.

- Strong analytical skills with the ability to interpret operational data and make data-driven decisions.

- Proven ability to manage multiple priorities, meet deadlines, and work effectively under pressure.

- Experience with process improvement methodologies (a plus)

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