TQM - KPI Specialist

2 days ago

New Delhi, India Tata Technologies Full time

JOB TITLE: TQM - KPI SpecialistJob Location: Pune Experience: 4-10 yrsJob Description: POSITION SUMMARYWe are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.JOB REQUIREMENTS: TQM - KPI Specialist EDUCATION: Bachelor’s degree in mechanical engineering with work experience Exhaust Aftertreatment System.REQUIREMENTS: Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support. Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies. Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949. Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.). Strong communication and stakeholder engagement skills in a virtual/global team setup.Responsibilities: KPI Monitoring & TQM Support Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints). Develop digital dashboards and tools for real-time KPI visualization across regions. Coordinate with regional quality leaders to align on global KPI standards and thresholds. RCA / 8D Problem Solving Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues. Train and coach virtual teams in problem-solving methodologies. Ensure timely closure and documentation of 8D reports with clear action tracking. Virtual Engineering Quality Support Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc. Act as a quality SME to support virtual development teams in eliminating defects at source. Maintain alignment with global engineering standards, quality gates, and release protocols. Quality Systems & Initiatives Drive continuous improvement initiatives in alignment with TQM principles. Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics). Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system. Stakeholder Collaboration Engage with cross-functional stakeholders across geographies to ensure consistent quality culture. Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues. Prepare and present global dashboards to senior management during quality review forums.

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