Configuration Specialist

Job Description

• Performs the day-to-day delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks. Specific responsibilities include:
• Performs operational activities as defined by Configuration Management policies and procedures
• Work to fulfill Configuration Management Service Requests as assigned
• Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
• Mentors the organization on Configuration Management services, concepts, policies, and procedures
• Oversees the design, coding, and testing of reports as needed
• Collects and reports metrics as required
• Identifies and reports non-compliance situations
• Performs Configuration Management audits as directed
• Identifies Service Improvement opportunities
• Resolving any cross-functional (departmental or geographical) issues
• Sponsoring Service Improvement initiatives
• Reporting on the effectiveness of Configuration Management to senior management
• Approving and communicating the goals and objectives of Configuration Management.
• Good oral and written communication skills and a highly professional attitude are essential

Basic Qualifications

• Minimum a graduated degree with good communication skills
• Fair tech experience, should be good, and MS office suite
• Understanding of security, risk and compliance frameworks, operating systems, and networking connectivity
• Understanding of API and Postman tool
• Understanding CRM business and current campaign trends
• Basic understanding of digital marketing

External Skills And Expertise