Operations Lead

Job Title: Operations Lead – Pan IndiaDepartment: OperationsIndustry: Automotive Telematics & Fleet SafetyLocation: Peenya, BengaluruReports To: COO / Director – OperationsJob SummaryWe are seeking an experienced and results-oriented Operations Lead / Head to oversee end-to-end field operations, manpower deployment, and device uptime across India. The ideal candidate will have a strong background in automotive services, fleet operations, or telematics-based installations, with proven leadership capabilities in managing field teams and service infrastructure.This position will be instrumental in ensuring operational excellence and service quality for our flagship Senz-i safety device—a cutting-edge driver and vehicle monitoring solution deployed across fleets nationwide.Key Responsibilities1. Strategic Operations Management- Develop and lead nationwide operational strategy for installation, servicing, inspection, and compliance. - Plan and optimize resource utilization across zones to support efficient and timely service delivery. - Establish SOPs and KPIs for process consistency and service quality.2. Manpower Deployment & Field Team Leadership- Manage a distributed workforce of field engineers and service coordinators across India. - Allocate resources dynamically based on regional needs and project timelines. - Conduct regular performance reviews and implement structured training programs.3. Senz-i Device Monitoring & Uptime Assurance- Ensure high availability and functional uptime of Senz-i devices installed on commercial vehicles. - Monitor device health dashboards, ensure timely interventions, and drive root cause analysis for field issues. - Implement a proactive service model with strong preventive maintenance protocols.4. Safety & Compliance Oversight- Enforce adherence to client and regulatory safety standards during installation and servicing. - Conduct regular site inspections and audits to maintain compliance and reduce field risk. - Collaborate with quality and safety teams to drive continuous improvement.5. MIS & Reporting- Own daily, weekly, and monthly MIS reporting on manpower, field activities, device uptime, and SLA compliance. - Build and maintain dashboards for internal and client-facing reporting. - Track operational costs and suggest optimization strategies.6. Cross-Functional Collaboration- Coordinate with Product, Engineering, Support, and Customer Success teams to resolve escalations and ensure seamless execution. - Lead internal reviews and contribute to roadmap planning based on operational insights.7. Travel & Ground Operations Leadership- Travel frequently to client locations and regional hubs for on-site supervision, installations, or escalations. - Serve as the escalation point for critical field issues and emergency responses.Qualifications & Experience- Bachelor’s Degree or Diploma in Engineering, Operations, or related field (MBA preferred). - 7–10 years of experience in operations management, preferably in automotive, fleet management, logistics, or IoT-based service environments. - Demonstrated ability to lead multi-region operations with large field teams.Technical Skills- Proficient in Microsoft Excel, Outlook, and mobile-first service tools. - Familiarity with GPS, telematics, ADAS/DMS systems, or automotive electronics is a strong advantage. - Comfortable navigating dashboards, MIS tools, and mobile apps for device management.Language Requirements- Fluent in English and Hindi. - Working knowledge of at least one southern regional language (Kannada, Tamil, or Malayalam) preferred.Key Competencies- Leadership: Capable of motivating and driving accountability in large, distributed teams. - Execution: Strong focus on service reliability, compliance, and SLA targets. - Analytical Thinking: Data-driven decision maker with strong planning skills. - Adaptability: Comfortable working in high-velocity, field-based environments. - Communication: Effective liaison with internal teams, clients, and field resources.Why Join Us?This is a strategic leadership role in a fast-growing company at the forefront of automotive safety technology. You will be driving impact at scale through device-enabled safety solutions that are transforming fleet operations across India.-