Creative Support Team Manager

Alight Solutions || Creative Support Team Manager II Gurugram

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Description

Job Title: Creative Support Team Manager I Location: Gurugram

Shift Timing : 12.00 PM - 9.00 PM I 5 Days work from office

Key Responsibilities

The Creative Support Team Manager oversees a team of creative resources (graphic designers and content developers) who deliver, on behalf of hundreds of clients, best practice communications that promote Alight products and services. The role is based on strong project, operations, relationship and people management skills and works with a variety of stakeholders such as business and product leaders as well as other creative experts within Alight’s Engagement Services business.

Team Management

• Build and manage creative delivery team of graphic designers and content developers who support specific communication solutions included with specific Alight products
• Serve as the spokesperson for team and liaison to creative and product teams based in the United States, helping to ensure that the local team feels engaged and supported
• Partner/advise business and delivery stakeholders on developing new or adapting existing communication delivery processes, tools and standards (from intake through close-out of projects) to ensure efficient and accurate delivery
• Serve as the liaison between communication product managers and the creative delivery team for the intake, management and delivery of work

Project Management

Scoping and Requirements

• On behalf of the team, manage intake of new work assignments through validating scope, timing, budget and delivery model with appropriate contacts and ensuring this is well documented.
• Identifies key stakeholders and sets expectations for the project in accordance with the project plan
• Manages/records detailed project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming) and the project charter

Governance

• Prepares for and leads project planning meetings
• Develops project or work stream schedule and risk management plan
• Apply project management and workflow tools (e.g., Jira, Smartsheet) to track and measure ongoing delivery and progress.
• Raises appropriate risks and is part of solutioning with other stakeholders
• Implements approved actions and workarounds required to mitigate risk events and minimize their impact on the project
• Completes project and process evaluation, scorecard review, internal/external debrief meetings, and documentation, and provides input to development of ongoing refresh schedule

Delivery and Workflow Management

• Ensure communication deliverables are timely and follow Alight’s quality standards through the use of best practice tools, processes and standards
• Ensures that all documents are accurate and posted appropriately from the beginning to the end of a project or initiative
• Print Communication
• Develops/reviews assembly procedures, recommends delivery methods, advises project teams regarding print, assembly, and/or postage alternatives, including identification of lower-cost solutions when required
• Executes assembly procedures, monitors shipping or mailing to ensure/confirm delivery, manages print projects, including proof review/approval, and attends press checks for a wide range of print work
• Digital/Personalization
• Ensures completion of requirements for configuration, internal testing, and client/external testing
• Experienced with software methodology development processes

Financial Management

• When outside supplier support (e.g., print or other communication vendor) is involved, work with internal and external stakeholders to gather project estimates
• Understands and verifies the financial scope of the project and provides support and financial data to stakeholders
• Applies financial acumen by using the appropriate financial tools to ensure billing accuracy and integrity
• Establishes, communicates, and utilizes appropriate project billing codes
• Works with Buy Team and follows their process to obtain quotes and select outside vendors, and completes requisition and change order requests
• Works with the Buy Team to complete the Consolidated Buy Process and is responsible for ensuring requisition and change order requests are completed
• Aids in the development of project budgets
• Manages project budgets
• Manages project scope changes using approved methods; escalates and facilitates scope change conversations with client leads/sales team/account executives and works with them to address scope changes with clients
• Tracks outside supplier expenses and scope changes; reviews outside supplier draft invoices in a timely manner; ensures billing accuracy; provides outside supplier expense summary reports to appropriate team members at the end of each project
• Meets revenue utilization target and recoverability/profitability goals while delegating work to others as appropriate
• Champions Alight’s Engagement Services Project Management methodology to create efficiencies and continuously improve standards that drive higher margins/recoverability/profitability

Project Management

• Leverages project roles, responsibilities, methodology, tools, and best practices
• Able to work under tight deadlines managing multiple priorities without jeopardizing quality

Consulting

• Has a basic understanding of client goals and objectives, and anticipates and consults to best practice
• Effectively consults on projects with clients and other stakeholders
• resources (HR) programs
• Applies content knowledge in various subject matters
• Confidently presents creative options to clients/client leads; demonstrates strong presentation skill level in client- and stakeholder-facing situations

Desired Candidate Profile -

• Bachelor’s degree or equivalent work experience
• Knowledge and understanding of PMI Project Management process and tools (Jira, Smartsheet and experience In other workflow management tools are a plus)
• PMP Certification a plus but not required
• 5+ years of project management work experience in directing multimedia communication, marketing and/or creative work streams
• Direct benefits and human resources communications experience
• 10+ years of professional work experience

If interested, you can send your update resume at nidhi.negidixit@alight.com with following details and Subject line as "Creative Support Team Manager" -

Current CTC & Expected CTC :

Notice Period:

Location :

Open for WFO :

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.