Billing Specialist
Found in: Talent IN 2A C2 - 2 weeks ago
Billing Specialist Job description:
Billing management:
- Daily follow-up on unbilled revenue;
- Maintenance of billing schedule for a designated customer portfolio;
- Verification of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
- Accurate and timely generation and processing of invoices for services rendered to a designated customer portfolio
- Creation of credit notes as needed in correspondence with credit note process;
- Communication and coordination with local PoC(s) about changes in customer invoicing requirements
Customer communication:
- Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
- Providing the customer with clear and concise explanations of billing details, payment terms, and policies as needed;
Issue resolution & escalation management:
- Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
- Escalation of billing issues to the appropriate team members for resolution as needed;
Reporting and Analysis:
- Regular generation of reports on billing activities, credit notes and outstanding invoices;
- Regular reporting to local PoCs on escalations;
- Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency
Collaboration:
- Follow-up with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
- Collaboration with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
- Participation in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
- Participation in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.
Reporting to:
● Manager or above
Shift Timings:
· 12:30 pm to 9:30 pm IST
To be successful in this role, you should have:
● Customer service oriented and self-motivated
● Strong written and verbal communication skills
● Excellent analytical skills and organization skills
● Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
● Ability to recognize gaps in current processes and recommend solutions
● Desire to achieve excellence and success
● Desire to be trained for management position
Qualifications:
- Bachelor’s degree in finance and accounting,
- Minimum of 5 years of experience in billings and reconciliations along with good command over excel
- Billing or Accounting knowledge
- Advanced excel skills
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Billing Specialist
Found in: Whatjobs IN C2 - 2 days ago
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Found in: Whatjobs IN C2 - 2 weeks ago
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