Content and Community Associate

1 month ago

Bengaluru, India FRND Full time

Overview:


We are seeking a dynamic and motivated Content and Community Associate to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a passion for delivering outstanding customer service.


"Note: Please respond to the screening questions based on your language proficiency."


Key Responsibilities:


  • Serve as the primary point of contact for users, managing day-to-day communication.
  • Scale daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.


Requirements:


  • Minimum of 1 year of experience in operations, campaign, or community management
  • Fluent in different languages like Tamil, Telugu, Kannada, and Malayalam.
  • Strong understanding of culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Strong interpersonal and communication skills to build relationships.
  • Familiarity with app-based user engagement metrics and tools, ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.
  • The FRND team operates six days a week, with the 1st and 3rd Saturdays of each month as working days.


About FRND


FRND, a virtual gifting-based audio social app for Bharat, is trying to transform the landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier 2 cities.


We're committed to resolving growth and user activation issues and developing revenue-generating features like Virtual Gifting. If you're passionate about high growth and have a first-principles mindset, we invite you to join our core user acquisition team as we strive to connect with the next billion internet users.


Why FRND?


  • Because we place a strong emphasis on a product-oriented mindset and the resolution of unique challenges. We are actively engaged in the vast market of the next billion users, spanning across India, Latin America, and the Middle East.
  • Here, you can enjoy competitive Compensation Packages, Equity opportunities, and the prospect of personal growth parallel with FRND's journey.
  • You'll have the privilege of collaborating directly with our Founders on stimulating projects, and relish the flexibility of an Unlimited Leave Policy while taking complete ownership of your tasks.
  • Experience accelerated learning, supported by renowned investors like Krafton, India Quotient, and Elevation Capital.

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