Current jobs related to Senior Support Analyst - Chennai - BNP Paribas
-
Client Support Analyst
1 week ago
Chennai, India FE fundinfo Full timeJoin a high-performing global Client Experience team where you’ll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets. We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Client Support Analyst
7 days ago
Chennai, India FE fundinfo Full timeJoin a high-performing global Client Experience team where you’ll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets. We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Client Support Analyst
4 days ago
Chennai, India FE fundinfo Full timeJoin a high-performing global Client Experience team where you’ll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets. We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Client Support Analyst
9 hours ago
Chennai, Tamil Nadu, India FE fundinfo Full timeJoin a high-performing global Client Experience team where you'll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets.We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Client Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 3,50,000 - ₹ 7,00,000 per yearJoin a high-performing global Client Experience team where you'll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets.We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Client Support Analyst
6 days ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 60,00,000 - ₹ 1,20,00,000 per yearJoin a high-performing global Client Experience team where you'll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets.We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be...
-
Senior Technical Support Analyst
4 weeks ago
Chennai, India Optum Full timeJob Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion,...
-
Senior Support Analyst
1 week ago
chennai, India BNP Paribas Full timeMandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOpsGood to have: KafkaExperience :- 6 - 9 YearsPosition Purpose :-This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations,...
-
Senior support analyst
3 weeks ago
Chennai, India BNP Paribas Full timeMandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, Dev OpsGood to have: KafkaExperience :- 6 - 9 YearsPosition Purpose :-This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS. The role includes ITIL Operations,...
-
Senior Support Analyst
1 week ago
Chennai, India BNP Paribas Full timeMandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOps Good to have: Kafka Experience :- 6 - 9 Years Position Purpose :- This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations,...
Senior Support Analyst
4 weeks ago
Mandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOpsGood to have: Kafka Experience :- 6 - 9 YearsPosition Purpose :- This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.APS team member would be working on standard banking software’s & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain. Responsibilities Direct Responsibilities • Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.• Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box.• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work• Responsible for UAT/PROD deployment & validation,• Analyzing/documenting problems, recommending solutions, & initiating corrective action• Plan and implement application releases, load tests and configuration changes.• Customize production tools (monitoring, batch scheduling, backups etc.Contributing Responsibilities • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.• Participate to DRP activities• Should have good experience knowledge on L1/L2 Functional Support• Eager to learn Banking Domain Knowledge (Corporate & Investment) Technical & Behavioral CompetenciesTechnical:-Must have technologies (Hands on experience) PRIMARY SKILLSBPM ToolsNone DatabasesKnowledge on Sybase IQ/Sybase ASE and SQL serverUNIX· Knowledge on Linux/Unix systems· Knowledge on Windows· Mounts/NFSITILGood Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.Should have worked in ITIL process and best practices.MiddlewareKnowledge on Apache, Kubernetes, Kafka, MQ series, Consul, SignalDeployment ProcessScriptingScripting (Ansible, Python, Shell, SQL ...) and development skills for administration.DEVOPS ToolsKnowledge on Jenkins, Ansible Tower, bitbucketScheduler & Monitoring Tools:· Knowledge on Schedulers, Crontab, Autosys /DollarU· Knowledge on Monitoring Tools such as Dynatrace, Prometheus, GrafanaSECONDARY SKILLSNetworkingNetwork topologies, ability to identify Network issues.Database
