Head of Operations

5 days ago

no name, India Vanmoh Full time

We are seeking an experienced and capable Operations Manager to lead and streamline operations for Vanmoh Fincare , the financial services vertical of Vanmoh Chitfunds. The ideal candidate must have strong expertise in mutual funds, insurance, and loan products , with the ability to build scalable processes, manage teams, ensure compliance, and deliver seamless service quality. Candidates with prior experience in the chit fund industry will have a significant advantage , as they bring operational discipline, compliance awareness, and grassroots customer management experience. Key Responsibilities 1. Operations Leadership & Strategy Oversee day-to-day operations across mutual funds, insurance, and loan services. Develop SOPs, process flows, and documentation frameworks. Ensure smooth functioning of customer onboarding, servicing, and fulfillment. Contribute to operational planning and business expansion strategies. 2. Compliance & Risk Management Ensure adherence to SEBI, IRDAI, RBI, and company compliance requirements. Manage KYC verification, audit processes, risk controls, and quality checks. Implement policies for transparent and ethical service delivery. 3. Team Leadership Build and manage the operations team for Vanmoh Fincare. Set KPIs, monitor performance, and ensure continuous improvement. Conduct training sessions on products, compliance, and operational processes. 4. Coordination & Vendor Management Work with lenders, insurance partners, mutual fund companies, and DSAs. Coordinate between field teams, customer service, and internal departments. Ensure timely processing of policies, claims, loan files, payouts, and investments. 5. Technology & Automation Collaborate with tech teams to improve operational efficiency using digital tools. Implement automation for KYC, onboarding, CRM workflows, and reporting dashboards. Track operational metrics and implement data-driven improvements. Required Qualifications & Skills Bachelor’s/Master’s degree in Finance, Business Administration, or related field. 5–10 years of experience in operations within mutual funds, insurance, and loan verticals. Strong understanding of regulatory guidelines (SEBI, IRDAI, RBI). Proven ability to lead teams and manage large-scale operations. Excellent communication, leadership, and decision-making skills. Familiarity with CRM tools, financial platforms, dashboards, and digital workflows. Added Advantage (Preferred Experience) Candidates with experience in chit fund operations will have an edge due to: Strong exposure to member handling and high-volume transactions. Practical knowledge of financial collections, due diligence, and risk control. Ability to manage on-ground customer operations and compliance checkpoints. Better understanding of Vanmoh’s business model and customer base.

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