Quality Assurance Lead

About the company: Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology seamlessly and innovatively. Customers of our technology are U.S banks and credit unions. About Payfinia: Payfinia, a leader in the Digital Payments sector, is redefining how the world engages with embedded payments. Our marquee instant payment solution , the Instant Payment Xchange (IPX) platform, empowers individuals, businesses, and families to transact instantly and interact with financial technology in seamless, innovative ways. Customers of our instant payment technology are U.S banks, credit unions, and digital service providers serving the financial services ecosystem. We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply Role Overview: We're seeking a hands-on QA Lead who will be responsible for establishing and maintaining quality standards across our products. You'll lead a team of QA engineers, define testing strategies, and work closely with development teams to ensure we deliver high-quality software. This role requires a balance of technical expertise, leadership skills, and strategic thinking. Key Responsibilities: 1. Leadership & Team Management Lead, mentor, and develop a team of 4-6 QA engineers Conduct regular 1:1s, performance reviews, and career development planning Recruit, interview, and onboard new QA team members Foster a culture of quality and continuous improvement 2. Strategic Planning & Process ● Develop and implement comprehensive QA strategies and best practices ● Define and track quality metrics and KPIs ● Establish and optimize QA processes across the software development lifecycle ● Drive test automation initiatives and framework development ● Create and maintain QA documentation, including test plans and strategies 3. Technical Execution ● Participate in hands-on testing activities when needed (approximately 30% of time)● Review and approve test plans, test cases, and automation scripts ● Oversee test automation framework design and implementation ● Ensure adequate test coverage across functional, performance, and security testing ● Lead root cause analysis for critical defects 4. Cross-functional Collaboration ● Partner with Product, Engineering, and DevOps teams to align on quality goals ● Participate in sprint planning, retrospectives, and release planning ● Communicate quality status and risks to stakeholders and leadership ● Collaborate on CI/CD pipeline improvements and deployment strategies ● Work with customer support to understand and address production issues Required Qualifications: Experience-● 10+ years of experience in software quality assurance ● 5+ years in a QA leadership or management role ● Proven track record of building and scaling QA teams ● Experience with both manual and automated testing methodologies Technical Skills-● Strong experience with test automation frameworks (e.g., Selenium, Cypress, Playwright)● Proficiency in at least one programming language (Java, Python, JavaScript, etc.)● Experience with API testing tools (Postman, REST Assured)● Familiarity with CI/CD tools (Jenkins, GitLab CI, CircleCI)● Knowledge of test management tools (Jira, TestRail, Zephyr)● Understanding of performance testing tools (JMeter, LoadRunner)● Experience with version control systems (Git) Methodologies & Practices ● Deep understanding of Agile/Scrum methodologies ● Experience with test-driven development (TDD) and behavior-driven development (BDD)● Knowledge of different testing types: functional, regression, integration, performance, security ● Understanding of DevOps practices and shift-left testing Preferred Qualifications ● Bachelor's degree in Computer Science, Engineering, or related field ● Experience in [specific industry - e.g., fintech, healthcare, e-commerce]● Experience with cloud platforms (AWS, Azure, GCP, Salesforce) Nice to Have Qualifications ● Knowledge of containerization (Docker, Kubernetes)● Experience with mobile testing (iOS/Android)● Familiarity with accessibility testing standards (WCAG) Soft Skills ● Excellent leadership and people management skills ● Strong verbal and written communication abilities ● Problem-solving mindset with attention to detail ● Ability to work effectively in a fast-paced environment ● Strategic thinking with the ability to see the big picture ● Conflict resolution and negotiation skills ● Data-driven decision-making approach