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Business Process Consultant

3 months ago

Noida, India inMorphis Full time
  1. Position: Business Process Consultants (ServiceNow expert)
  2. Location: Noida, Bangalore, Mumbai (Hybrid)
  3. Experience: Minimum 7 years


We're thrilled to announce that InMorphis is looking for a Business Process Consultant - ServiceNow SME to join our team


As a leading provider of innovative business solutions, we're seeking a dynamic individual with expertise in ServiceNow Products/Modules like ITSM, ITAM, ITBM, SPM, ITOM, GRC, Secops to lead business process definition, re-engineering, and gap analysis during workshops with clients.


  • What a BPC do in InMorphis on day-to-day basis?

You will be our go-to consultant for managing ServiceNow advisory and implementation projects for our clients.

• Presales (30%):

  • Assist in sales activities including customer demos, RFPs and other related initiatives o Demonstrations of the product, both standard and customized based on need, to prospective and existing customers.
  • Staying current on ServiceNow product developments/releases to a level required for demo and POC/POV.
  • Responsible for understanding business and technical problems addressed by the products including business drivers and use cases etc.

• Delivery (70%): o Lead engagements as the Subject Matter Expert (SME) on ServiceNow Products/ Modules

o Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders

  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Managing and communicating business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
  • Serve as a functional lead, provide guidance and deliver successful implementation of the ServiceNow modules in partnership with other members of the project team.
  • Drive the customer roadmap discussions and decisions.
  • Juggle multiple and complex projects and initiatives
  • Providing training and mentoring to other members of the services team Skill required to perform the duty:
  • Minimum 3 years consulting experience leading the definition and deployment of 'to be' processes/solutions in client environments related to ServiceNow capability areas
  • ServiceNow Certified Implementation Specialist (CIS) preferred
  • Solid experience in requirements gathering, including experience in creating process documentation
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings (proficiency in Visio, Word, and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems during project delivery
  • Exposure to different tool sets such as HP Service Desk, IBM Maximo, BMC (good to have)
  • Highly motivated individual who is eager to succeed and become part of a rapidly growing company.
  • Have interpersonal, decision making and excellent communication skills.

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