Voip Network Engineer

Found in: Talent IN 2A C2 - 2 weeks ago


Chennai, India Movate Full time

Skills Required:

1) Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP,

SRTP, WebRTC.

2) Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting,

TCP, Ping/Traceroute, telnet, Routing.

3) Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.

4) Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of

VOIP and SIP.

5) Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and

analysis tools like Wireshark, etc.

6) Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer

portals for case management

Common Job description:

1) Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.

2) Timely handoff (escalation) of cases that require technical assistance to NOC etc.

3) Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.

4) Other team player activities like contributing to KB, notifying/discuss on any process

improvement or best practices, Sharing/upgrading tech, and product expertise.


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