Barista

1 week ago

Gurugram, India My Coffee Co. Full time

The Key Responsibility Areas (KRA) for a Barista at My Coffee Co. should focus on delivering excellent beverages, creating memorable customer experiences, and maintaining smooth operations at the kiosk. Here’s a detailed list:


1. Beverage Preparation


•Prepare coffee, tea, and other beverages according to the brand’s recipes and quality standards.

•Ensure consistency in the taste, presentation, and quality of every order.

•Stay updated on new recipes, techniques, and seasonal offerings.


2. Customer Service


•Greet customers warmly and create a welcoming environment.

•Provide recommendations and upsell beverages or food items based on customer preferences.

•Handle customer complaints or special requests professionally and efficiently.


3. Cleanliness and Hygiene


•Maintain cleanliness and organization of the workstation, equipment, and utensils.

•Follow all food safety and hygiene regulations as per local laws and brand standards.

•Conduct regular cleaning of coffee machines, grinders, and other equipment.


4. Order Management


•Take accurate customer orders and ensure timely preparation and delivery.

•Manage multiple orders efficiently during peak hours.

•Handle any order adjustments with clarity and professionalism.


5. Inventory Management


•Monitor stock levels of coffee beans, milk, syrups, and other supplies.

•Report low inventory levels or any discrepancies to the kiosk manager.

•Minimize wastage by following proper portion control guidelines.


6. Skill Development


•Continuously improve barista skills, including latte art and advanced brewing techniques.

•Attend training sessions and workshops organized by the company.

•Stay informed about coffee trends and customer preferences.


7. Team Collaboration


•Work closely with other team members to ensure smooth operations during shifts.

•Assist in training new baristas or support staff as needed.

•Communicate effectively with the kiosk manager about operational issues or feedback.


8. Customer Engagement


•Encourage customers to participate in loyalty programs or promotions.

•Build rapport with regular customers to enhance brand loyalty.

•Represent My Coffee Co. positively through professionalism and enthusiasm.


9. Equipment Maintenance


•Perform daily maintenance and minor troubleshooting of coffee machines and grinders.

•Report any equipment malfunctions or damages to the kiosk manager immediately.

•Ensure all tools and machines are in good working condition.


10. Compliance


•Follow all standard operating procedures (SOPs) outlined by the company.

•Adhere to company policies regarding uniforms, punctuality, and customer interaction.

•Ensure compliance with health and safety regulations.


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