
Information Technology Manager
4 weeks ago
Job Title : Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience)
Location : Chennai
Job Responsibilities :
- Lead and manage Microsoft 365 environment : Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD).
- Troubleshoot mail flow, user issues, groups, and retention policies.
- Implement and manage Conditional Access, MFA, and Defender security settings.
- Create and maintain automation scripts and reports using PowerShell.
- Design and manage Power Automate workflows for business operations.
- Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced.
- Monitor and optimize Microsoft Secure Score and threat protection.
- Support IP networking issues (DNS, DHCP, subnetting, VLANs).
- Maintain enterprise Wi-Fi infrastructure and monitor systems via Provide L2/L3 support for end users and Microsoft 365-related incidents.
- Create SOPs, knowledge base content, and user onboarding/offboarding documentation.
Technical Requirements :
- Microsoft 365 ecosystem : Exchange Online, SharePoint, OneDrive, Teams.
- Microsoft Entra ID (Azure AD), Intune, Microsoft Purview.
- Microsoft Defender for Office 365.
- PowerShell scripting, Power Automate.
- Network protocols and configuration : DNS, DHCP, VLANs, IP addressing.
- Ticketing & ITSM tools : Freshdesk, Zoho Desk, SysAid.
- Monitoring systems : PRTG, SolarWinds.
- Knowledge of ISMS and ISO 27001 standards.
Communication Requirement :
- Excellent written and verbal communication in English.
- Proficiency in Hindi for verbal communication is an added advantage.
- Ability to train users and document IT processes Requirements :
- Lead IT initiatives and oversee M365 service operations.
- Mentor junior team members and coordinate with cross-functional teams.
- Manage IT incidents, service requests, and project rollouts.
- Ensure timely execution of change and problem management procedures.
- Collaborate with leadership to support IT strategy.
Preferred Certifications :
- MS-102 : Microsoft 365 Administrator.
- AZ-104 : Azure Administrator Associate.
- ITIL Foundation.
- CCNA / CompTIA Network+
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