Jigserv Digital

JOB PURPOSE

Identify, lead and manage innovative approaches to business challenges and work with teams across departments to deliver customer centric products and services. Innovative solutions driven by technology for identified opportunities should provide simplified, digitized, disruptive and 1st mover advantage wherever possible.

PRINCIPAL ACCOUNTABILITIES :

Research and Innovation Strategy

- Identify start-ups whose tech driven solutions can bring in significant impact to our organizational processes

- Identify and build on use-cases that can be leveraged upon by incorporating new tech driven solutions

- Constant check for best practices across technology driven innovation in the globe & creating use-cases that can solve our problem statements

- Monitor and track industry dynamics and evolving landscape of technology driven innovation (through conferences, publications, seminars etc.) & understand their application in BALIC's context and identify projects

- Attend innovation conferences and understand various capabilities provided by various start-ups that can be leveraged to solve our business problems using the expertise and new-age technologies provided by these insure- techs and fin-techs

- Collate secondary research material on new data driven technologies, disruptive solutions and adoption results Innovation Accountability - Managing Innovation Projects and Driving Pilots/ Proof of Concepts (PoCs)

- Co-ordinate with identified stakeholders for regular discussions to identify and evaluate business challenges faced where innovative solutions can be plugged-in

- Create and track all innovation / critical projects allocated and seek requisite approvals for driving them from relevant stakeholders

- Present outcomes and progress updates to all concerned stakeholders and incorporate feedback received

- Provide subject matter expertise to stakeholders on projects where innovative solutions are to be leveraged upon

- Continuous engagement with business stakeholders for driving Innovation projects in collaboration while taking ownership on managing startups from Innovation standpoint

- Connect with relevant teams to deploy successful Pilots/ Proof of Concepts (PoCs) with partners to decide how their innovative solutions help solve our problem statements

- Co-create solutions along with startup partners while conceptualizing and defining the requirements

- Work with business teams in defining and analyzing project requirements so as to holistically cover project scope

- Collaborate with technology team in driving the tech implementation of projects by evaluating various approaches suggested (experience on System/ API integration/ Apps and Platforms development is a requirement here)

Knowledge Sharing Initiatives

- Identify and drive various Innovation initiatives within the organization like Hackathon, Knowledge Sharing Newsletters etc.

- Initiating engagement programs with startups (FinTechs/ InsurTechs) to identify and evaluate best tech solutions solving business problem statements

- Preparing solutions which can be showcased to multiple business teams for relevance in their respective business areas

MAJOR CHALLENGES

- Continuously influence key stakeholders for identifying opportunities in business that can be prepared as a use-case to solve using data innovative solutions

- Finding the right balance between risk and innovation

- Going beyond perceived boundaries to pursue innovation

- Drive, track and report business impact associated with each project Clients

Roles you need to interact with inside the organization to enable success in your day to day work

Multiple Sales (Business) Teams: To identify various problem statements associated with Sales teams and generate relevant tech innovation based solution. Work with business teams in driving the innovation projects

IT: To create systems, integrate with partner (tech start-up or vendor) technologies, build API's, services, etc.. for project delivery. To test and evaluate software vendors to decide how to best meet their innovation needs while running PoCs. Monitor application up-time and down-time to ensure project supporting systems are up and running

Marketing: To conduct market research or get secondary research material to back a certain ideas, analyze trends and search for emerging new market opportunities.

Analytics: To understand various customer / prospect data pipes to identify and understand the delivery audience for respective projects

Operations: To understand opportunities, implement solutions and seek buy-in. Also for BETA testing within a controlled environment for testing solutions and gathering feedback for further improvisations

Legal, Compliance and Fraud prevention: To ensure the innovative use case and solution used abides to legal and compliance

Information Security: To ensure all tech innovation solutions in implementation fall within data and information security privacy norms

Customer facing touch-points: To understand opportunities for improvement and for feedback during POC testing and proto-typing stage

Head Innovation - To seek requisite approvals and present/ review final outcomes

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work

Start-ups and vendors: To connect with start-ups providing various solutions to fin-techs and insure-techs who can partner by providing tools / data as required for a particular use case or project

Companies outside our enterprise such as strategic partners to pursue endeavors that will change the market or create a new industry altogether

QUALIFICATIONS, SKILLS AND KNOWLEDGE

Educational Qualifications

Graduate / Post-Graduation / MBA / Engineer

Additional / Optional: Certifications in Innovation / Digitization / Project management

Required Skills

- Evaluating tech innovation solutions from Startups/ FinTechs/ InsurTechs

- Building use cases that will solve business/ organization problem statements

- Experience on System developments/ App & Platform development/ API Integrations

- Project and stakeholder management

- Presentation and Power Point Skills

WORK EXPERIENCE:

- Overall 6 to 8 years of experience

- Experience in BFSI industry (IT / Digital domain preferred)

- Worked on latest technologies / projects leveraging - Artificial Intelligence (AI, ML, NLP), Voice bots, Speech analytics, digital assets - Building web applications/ platforms & mobile apps etc...

SELECTION PROCESS:

Interested Candidates are mandatorily required to apply through this listing on Jigya. Only applications received through Jigya will be evaluated further.

Shortlisted candidates may be required to appear in an Online Assessment administered by Jigya on behalf on Bajaj Allianz

Candidates selected after the screening test will be interviewed by Bajaj Allianz