Murex support

4 weeks ago

Bengaluru, India Wipro Full time

4-12 years

Bangalore

Notice period - Immediate to 60 days


We are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier-1 client. The successful candidate will be part of the leadership team manging the platform and the engagement. They will be responsible for resolving technical issues, releasing change, and deliev the KPI/SLAs.


Team Lead skills

  • Manage and mentor the Mx support team
  • Provide guidance training & performance feedback
  • Foster a culture of collaboration, accountability and continuous improvement

System Support & Maintenance

  • Oversee the day-to-day support & maintenance activities for the platform
  • Monitor the key services, identify potential issues & implement proactive measures to ensure system stability
  • Investigate & resolve complex technical issues
  • Coordinate with internal teams & the vendor to implement system upgrades, patches & enhancements
  • Provide direct support for Front, Middle and Back Office on all daily activities within the Murex system.
  • Assisting end users and Valuations with daily queries for Cash & Deriv trades and issues with daily accounting of PnL
  • Troubleshooting of any errors preventing trade entry, pricing and failure of scheduled tasks.
  • Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition i


Incident & Problem Management

  • Manage the incident & problem resolution process for Murex
  • Conduct root cause analysis for major incidents
  • Develop and maintain incident response procedures & documentations
  • Ensure all batch SLAs are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
  • Review current & recent problems to ensure the correct level of due diligence and challenge has been performed to mitigate repeat incidents.
  • Capacity management by reviewing infra utilization and monitoring against key thresholds
  • Standard production support activities like performing ad-hoc operational requests, housekeeping activities, conducting DR and BCP activities

Change & Release management

  • Coordinate the planning, testing & implementation of system changes
  • Ensure adherence to release process
  • Perform impact assessments & risk analyses for proposed changes


Knowledge, skills and Experience

  • Experience of leading a Murex support team
  • Strong knowledge of Murex platform used for front to back to risk capabilities
  • Languages (XML/XSLT, Java, Bash, Scripting, SQL)
  • Windows or Unix (Linux, Sun, HP, AIX) platforms.
  • Databases: at least one of Oracle, Sybase, MySQL).
  • Strong analytical & problem solving abilities

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