
Senior Java Application Support Engineer
20 hours ago
Key Responsibilities : - Investigate, troubleshoot, and drive resolution of complex technical issues for senior external clients, internal stakeholders, and other marquee engineering teams.- Serve as a point of escalation for support issues from L1 teams.- Automate manual processes to increase operational efficiency and reduce risk.- Participate in on-call rotations and respond to incidents promptly.- Continuously improve processes and systems to enhance reliability, scalability, and client experience.- Influence and provide recommendations to improve the roadmap for enhancing Marquee client experience.- Create and maintain documentation, runbooks, and reusable code snippets for clients and internal engineering teams.- Mentor and guide junior team members to ensure successful issue resolution.- Develop and mature the Site Reliability Engineering (SRE) strategy to ensure platform performance, scalability, and reliability.- Collaborate closely with cross-functional teams to resolve client issues and ensure smooth application operations.Must-Have Technical Skills :Primary Skills :- Hands-on experience in Java programming.- Ability to debug API calls and write quality-of-life scripts/snippets for clients.- Experience creating debug tooling scripts.- Basic understanding of UI and API integration.- Basic knowledge of SQL.- Strong client-facing skills: presentable, empathetic communicator, able to interact confidently with clients and stakeholders.- Ability to manage support issues while building and automating solutions for recurring problems.Secondary Skills :- Experience working in UNIX/Linux environments.- Hands-on experience with scripting languages such as Shell or Perl.- Basic knowledge of RDBMS environments (Sybase ASE/IQ, Oracle, DB2, etc.)Education :- Bachelors or Masters degree in Computer Science, Information Technology, or related field (ref:hirist.tech)
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