Network Team Lead

2 weeks ago

Bengaluru, India e-Hireo Global Full time

JOB PURPOSE :


- Experience in Networking Support, Technical support, Troubleshooting, debugging, maintenance and any technical support in networking domain

- Experience in Switching, Routing, LAN and WAN Experience, Web proxy, Firewalls , Cisco :


- Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.


- Process knowledge on ITIL and ISO.

- 7 - 11 years in IT service delivery and handled multiple customer environments

- Review and submit the weekly and monthly report to management.

- RCA preparation and submission to management.

- Managing the shift roster.

- Good Knowledge of Incidents Management & Change management

- Coordination with vendors for escalation

- Preparing & validation of Root Cause Analysis


- Review of Network Device Hardening Mechanism On Periodic Basis

- Configure and Troubleshooting routing protocols like EIGRP and BGP

- Configuring and troubleshooting the Cisco switches.

- Assigning severity to the Incidents logged based on the definition.

- Second level analysis (investigating problems) and closure of known and low priority security incidents.

- Logging Problem Ticket for unresolved Incidents with Technical Service

- Sending Security Alert messages on newly found vulnerabilities

- Installation of security patches & bug fixes on High Critical Devices

- System health checks for all Network devices & Action plan for any issues or Observations

- Adhering and Implementing guidelines and Customer policies

- Must close all the Incident & service Request with in Service Level Agreement

- Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic Basis


REQUIRED SKILLS :


- CCNP Certifications and Hands on experience on Switching & Routing

- CISCO Firewall ( FTD ). Checkpoint firewall Hands on experience

- Knowledge in the Cisco Products link Cisco Prime Infrastructure, Identity Service Engine , WLC

etc.

- Good knowledge or certificate on CISCO etc.

- Validation of Network diagram - LAN/WAN topology on Periodic Basis

- Validating the Configuration of new network devices prepared by L3 Egg

- Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues

- Validation modification of access list done by L3 Egg

- Analysis & Periodic Check of LAN/WAN traffic

- Review of Network Device Hardening Mechanism On Periodic Basis

- Configure and Troubleshooting routing protocols like EIGRP and BGP


(ref:hirist.tech)

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