Network Team Lead

1 week ago

Bengaluru, India e-Hireo Global Full time

JOB PURPOSE :- Experience in Networking Support, Technical support, Troubleshooting, debugging, maintenance and any technical support in networking domain- Experience in Switching, Routing, LAN and WAN Experience, Web proxy, Firewalls , Cisco :- Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.- Process knowledge on ITIL and ISO.- 7 - 11 years in IT service delivery and handled multiple customer environments- Review and submit the weekly and monthly report to management.- RCA preparation and submission to management.- Managing the shift roster.- Good Knowledge of Incidents Management & Change management- Coordination with vendors for escalation- Preparing & validation of Root Cause Analysis- Review of Network Device Hardening Mechanism On Periodic Basis- Configure and Troubleshooting routing protocols like EIGRP and BGP- Configuring and troubleshooting the Cisco switches.- Assigning severity to the Incidents logged based on the definition.- Second level analysis (investigating problems) and closure of known and low priority security incidents.- Logging Problem Ticket for unresolved Incidents with Technical Service- Sending Security Alert messages on newly found vulnerabilities- Installation of security patches & bug fixes on High Critical Devices- System health checks for all Network devices & Action plan for any issues or Observations- Adhering and Implementing guidelines and Customer policies- Must close all the Incident & service Request with in Service Level Agreement- Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic BasisREQUIRED SKILLS : - CCNP Certifications and Hands on experience on Switching & Routing- CISCO Firewall ( FTD ). Checkpoint firewall Hands on experience- Knowledge in the Cisco Products link Cisco Prime Infrastructure, Identity Service Engine , WLC etc.- Good knowledge or certificate on CISCO etc.- Validation of Network diagram - LAN/WAN topology on Periodic Basis- Validating the Configuration of new network devices prepared by L3 Egg- Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues- Validation modification of access list done by L3 Egg- Analysis & Periodic Check of LAN/WAN traffic- Review of Network Device Hardening Mechanism On Periodic Basis- Configure and Troubleshooting routing protocols like EIGRP and BGP (ref:hirist.tech)

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