Manager - D2C Operations
2 weeks ago
About Happi Planet:
Happi Planet is a range of Natural & Chemical Free Home Care products. Happi Planet products provide Effective Cleaning, Powered by Nature.
Happi Planet is founded by a team of P&G alums, with one & a half decades of relevant experience. Happi Planet is a seed funded start-up, operational for over 2.5 years now.
About the Role:
We are looking for a detail-oriented and proactive D2C Operations Manager to oversee and streamline our direct-to-consumer (D2C) operations. The ideal candidate will have hands-on experience managing end-to-end order processes, ensuring timely dispatches, and handling returns and reconciliation efficiently. This role is based out of Mumbai and is a full-time opportunity.
Key Responsibilities:
1. Order Management:
- Oversee the complete order lifecycle from receipt to delivery.
- Ensure accurate processing and fulfillment of customer orders across D2C channels.
2. Dispatch Coordination:
- Ensure timely and accurate dispatch of all orders.
- Collaborate with logistics partners to track shipments and minimize delays.
3. Returns and Delayed Order Management:
- Monitor and manage Return to Origin (RTO) cases, investigating reasons and reducing recurrence.
- Handle delayed orders, ensuring prompt resolution and communication with customers.
4. COD Reconciliation:
- Manage cash-on-delivery (COD) transactions and ensure timely reconciliation.
- Work with finance teams to track and verify COD payments and settlements.
Qualifications & Experience:
- Minimum 1 year of experience in managing D2C operations, including order fulfillment, dispatch, and logistics coordination.
- Strong understanding of e-commerce processes, including RTO management and COD reconciliation.
- Proficiency in working with order management systems and logistics platforms.
- Excellent communication and problem-solving skills.
- Ability to multitask and thrive in a fast-paced environment.
- Experience collaborating with third-party logistics (3PL) providers.
- Analytical mindset with attention to detail.
- Familiarity with D2C tools and platforms.
What We Offer:
- Competitive compensation and benefits.
- Opportunity to be a key part of a growing D2C business.
- Dynamic and collaborative work environment.
If you are passionate about D2C operations and have a track record of driving efficiency, we would love to hear from you
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