Salesforce Business Analyst

7 days ago

Mumbai, India Rapsys Technologies Full time

Work Mode: Work From OfficeExperience: 4+ yearsAbout the RoleWe are looking for a highly skilled Salesforce Business Analyst to join our team. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that Salesforce solutions are aligned with organizational goals and processes. This role requires strong analytical thinking, communication skills, and a solid understanding of the Salesforce platform.Key Responsibilities- Gather, analyze, and document business requirements from stakeholders.- Translate business needs into Salesforce solutions and configurations.- Collaborate with cross-functional teams to design and optimize workflows.- Create detailed documentation, process maps, and user stories.- Support system testing, UAT, and ensure smooth deployments.- Monitor system performance and suggest improvements.- Provide training and support to end-users on Salesforce functionalities.Required Qualifications- Bachelors degree in Computer Science, IT, Business Administration, or related field.- 4+ years of proven experience as a Salesforce Business Analyst.- Strong knowledge of Salesforce platform, features, and best practices.- Proficiency in requirements gathering, documentation, and stakeholder management.- Salesforce certifications (preferred).- Excellent problem-solving, communication, and presentation skills.Why Join Us- Opportunity to work on impactful projects with cutting-edge CRM solutions.- Collaborative work environment with growth opportunities.- Be part of a team driving digital transformation in business processes (ref:iimjobs.com)

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