Lead Product Support Engineer
5 days ago
Title: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Roles and Responsibilities:- Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality. - Documenting troubleshooting and problem resolution steps. - Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity. - Taking ownership of technical issues and working closely with developers to resolve more complicated problems. - Work closely with product and developers to enhance the quality of existing products. - Resolving escalated customer complaints without the need for team lead intervention. - Address urgent issues quickly, work within and measure against customer SLAs. - Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks. - Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable. - Develop smaller complexity features/enhancements in existing products. - Perform in-depth research and identify sources of production issues surrounding the application. - Work closely with business in managing day to day issues, and resolve user queries. - Perform daily health checks of the application, job schedules and infrastructure supporting the application. - Develop and facilitate monitoring systems to identify issues before they happen. - Identify, develop and design features to solve patterns of problems to stabilize production systems.Mandatory Qualifications:- Knowledge of Unix / Linux based systems. - 8+ years of experience working with MySQL and Redis and writing simple queries to get data for debugging issues. - Being able to creatively come up with solutions for various problems and implement them. - An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes. - Hands on with any of the scripting languages like Bash, Python, PHP, Ruby. - Excellent analytical and logical thinking. - Quick troubleshooting and diagnosing skills. - Problem solving and debugging skills. - Ability to join the dots around multiple events occurring concurrently and spot patterns. - Hardworking with strong work ethics. - Should be comfortable working in shifts & on weekends.Good to have:- Prior production support experience. - Prior programming experience. - Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch. - Experience in dealing with RESTful web services is a plus. - Worked with queues and understands cron jobsLocation: Bangalore
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New Delhi, India Top IT Product Company Full timeAbout the company: A Top IT Product CompanyRequirements:Position Summary■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI native...
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L2 Production Support Lead
5 days ago
New Delhi, India Volante Technologies Full timeCompany Description Volante is on the Leading Edge of Financial Services technology, if you are interested to be on an Innovative fast- moving team that leverages the very best in Cloud technology our team may be right for you. By joining the product team at Volante, you will have an opportunity to shape the future of payments technology. We are a financial...
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Production Support Engineer
4 weeks ago
New Delhi, India IntraEdge Full timeJob Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers...
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L2 Production Support Lead
3 days ago
New Delhi, India Volante Technologies Full timeCompany DescriptionVolante is on the Leading Edge of Financial Services technology, if you are interested to be on an Innovative fast- moving team that leverages the very best in Cloud technology our team may be right for you.By joining the product team at Volante, you will have an opportunity to shape the future of payments technology.We are a financial...
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Production Support Engineer
4 weeks ago
New Delhi, India mthree Full timemthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...
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Product Engineering Lead
5 days ago
New Delhi, India NuStudio.AI Full timeWe’re Hiring: Product Engineering Lead (8–10 Years Experience; Hyderabad, IN)At NuStudio.ai, we’re building the next generation of AI-powered products — intelligent platforms, digital assistants, and immersive enterprise apps that bring data, design, and AI together.We’re looking for engineers to architect and drive the engineering behind these...
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Product Engineering Lead
1 week ago
New Delhi, India NuStudio.AI Full timeWe’re Hiring:Product Engineering Lead(8–10 Years Experience; Hyderabad, IN) At NuStudio.ai, we’re building the next generation of AI-powered products — intelligent platforms, digital assistants, and immersive enterprise apps that bring data, design, and AI together.We’re looking for engineers to architect and drive the engineering behind these...
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Automation Engineer
3 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
3 weeks ago
New Delhi, India Tek Support Full timeJob Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Support Lead
4 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation....
