Access Services General
2 weeks ago
Req ID:
We are currently seeking a Access Services General to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day to day needs of the business
Job Accountabilities
Key Accountabilities
• Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility:
• Infrastructure
• Network
• Workplace
• Application
• Security
• Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.
• Collaborates with all peers and partners (internal & external)
• Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.
• Maintain methods, tools and standards to ensure service availability and performance.
• Provide technological input to implementation and operation.
• Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.
• Contributes to the positive impact of the service improvement programs through effective use KPI’s.
• Business Travel, as required
• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
• Regular Predictable Attendance
• Visibility in the Office, as required
• Business Travel, as required
• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required
• Regular Predictable Attendance
• Visibility in the Office, as required
Skills
Functional/Technical Skills
Analytical Thinking - Proficiency Level Intermediate
Business Acumen - Proficiency Level Basic
Knowledge of Organization - Proficiency Level Basic
Application Landscape Knowledge - Proficiency Level Intermediate
Capacity Planning & Management - Proficiency Level Basic
Change Control - Proficiency Level Intermediate
Computer Operations - Proficiency Level Intermediate
Hardware Infrastructure - Proficiency Level Intermediate
IT Standards, Procedures & Policies - Proficiency Level Intermediate
IT Systems Management - Proficiency Level Intermediate
ITIL (Information Technology Infrastructure - Proficiency Level Basic
Technical Troubleshooting - Proficiency Level Intermediate
Education and Experience
Required
• Bachelor’s degree and 3 or more years of experience in the information technology
• MS Office experience
• Knowledge of information technology operations
Preferred
• Strong analytical skills
• Customer service experience
• Strong verbal and written communication skills
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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