SAP CS Consultant

2 days ago

New Delhi, India Tekskills Inc. Full time

Role: SAP CS Consultant Experience: 8+ Years Location: BengaluruJob Description: Key Responsibilities Implementation & Configuration Configure SAP CS module including Service Orders, Notifications, Warranties, and Contracts. Set up integration with related modules (SD, MM, FI, PM). Define organizational structures for Customer Service processes. Customize pricing, billing, and resource-related billing for service orders. Business Process Design Analyze client requirements and design end-to-end Customer Service processes. Map business processes to SAP CS functionalities. Prepare functional specifications for custom developments. Integration & Interfaces Ensure seamless integration with SAP SD (Sales & Distribution), MM (Materials Management), and FI (Finance). Master Data Management Maintain customer master, material master, and equipment master data. Configure serial number management and warranty tracking. Service Management Implement Service Contracts, Service Orders, and Service Notifications. Configure resource-related billing and settlement processes. Handle warranty claims and returns management. Testing & Documentation Prepare test scripts and conduct unit, integration, and UAT testing. Document configurations, processes, and user manuals. Support & Service Orders, Notifications, Contracts, Warranties. Familiarity with pricing, billing, and resource-related billing. Good understanding of SAP SD, MM, FI integration. Ability to write functional specifications and coordinate with ABAP team. Excellent communication and client-facing skills. Preferred Skills Exposure to S/4HANA Service Management. Knowledge of Fiori apps related to Customer Service. Experience in Implementation projects or system upgrades. Experience in Advance Return ManagementTraining Provide post-implementation support and resolve issues. Conduct end-user training and workshops. Required Skills: Strong knowledge of SAP CS module and its integration points

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