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Network Engineer

2 months ago

Bengaluru, India Trigent Software - Professional Services Full time

Role: Network Engineer (Aruba OR Meraki Champion)


Role Overview:

As a Network Deployment Specialist, you will be pivotal in deploying, managing, and improving

network infrastructure across franchise restaurants. You'll work closely with the team to execute a

comprehensive network refresh strategy and support the enhancement of in-restaurant technology.


Key Responsibilities:

• Deploy and configure hardware and software for existing restaurant migrations.

• Deploy and configure hardware and software for new restaurant setups.

• Operate effectively with the Network refresh team and associated stakeholders to plan and

execute network migrations

• Provide excellent communication interacting with multiple stakeholders during network

migrations (Migration team, 3rd party providers, restaurant owners, area coaches,

managers, and technicians).

• Adhere to documented standards, processes and policies that are provided.

• Provide support for in-restaurant technology issues and installations.

• Ensure timely, high-quality support for service requests, adhering to SLAs.

• Ensure effective operations of restaurant equipment including registers, digital menu

boards, and network infrastructure upon completion of migration cutover

• Collaborate with third-party providers as required.

• Provide feedback and input to the Network Refresh project team to help improve methods,

process and overall outcomes for the customers


Who You Are:

• At least 5 years of IT Network Support experience.

• Strong technical knowledge of hardware configurations, Windows environments, and

networking.

• Deep understanding of Aruba and Meraki technologies

• Experience with industry-specific software such as Macromatix, Eftpos, and NCR Aloha is

advantageous but not required

• Excellent communication skills with a strong customer focus.

• Proven analytical and problem-solving skills.

• Flexibility and effectiveness in a dynamic team environment.

• Continuously seeks to improve processes and solutions.

• Strong ability to articulate complex solutions clearly and confidently.

• Capable of managing tasks with minimal supervision but also thrives in a team setting


Work timing: 9:00 pm to 5:00 am AEST ie 4:30 pm to 00:30 am IST