Technical Support Email

4 weeks ago

New Delhi, India Neuailes Global Full time

Location: Noida | Work experience maximum 3YrsCompany DescriptionNeuailes focuses on securing and streamlining core communication aspects in the digital era. We ensure that both external and internal communications are safe, and we enhance customer acquisition efforts by providing tools to amplify and manage communication. Our solutions are designed to secure and streamline digital assets and communication efforts effectively. Join us and be assured that with Neuailes, a problem shared is a problem solved.Role DescriptionAre you passionate about solving complex technical challenges and helping customers succeed?We are looking for a Technical Support Specialist with proven expertise in Email Deliverability, Google Workspace, and Microsoft 365 support.- Email Deliverability: Configure and troubleshoot SPF, DKIM, DMARC; monitor bounce logs, blacklist issues, and optimize email flow. - Google Workspace Support: Provide hands-on support for Gmail, Drive, Calendar, Admin Console, and related services. - Microsoft 365 Support: Deliver technical assistance for Exchange Online, Outlook, Teams, and SharePoint. - Customer Success: Act as a trusted advisor, resolve escalations, and ensure a seamless customer experience.What We’re Looking For:- Hands-on experience with email systems, DNS records, and deliverability best practices. - Strong knowledge of Google Workspace and Microsoft 365 administration. - Excellent troubleshooting and customer support skills. - Ability to explain technical solutions in a simple, customer-friendly manner.If you’re ready to take on challenging technical problems and help customers succeed with email and cloud collaboration platforms, we’d love to hear from you

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