Delivery Excellence Lead

17 hours ago


New Delhi, India Mastech Digital Full time

Job Title:Delivery Excellence Lead Location:Chennai Experience:12–18 years (with significant experience in delivery governance, quality, and process improvement) Department:Delivery Excellence / Program Governance Budget:Open to discuss Notice Period: Immediate joiner/ Serving notice with less than 45 days/Notice is less than 45 daysRole Overview: We are looking for an experiencedDelivery Excellence Leadto drive the organization’s delivery excellence charter and strengthen governance, quality, and process maturity across multiple accounts. The ideal candidate will have deep expertise in delivery frameworks, risk management, and data-driven process improvement, with a proven ability to elevate delivery standards across large-scale, multi-account environments.Key Responsibilities: Champion theDelivery Excellence charterand ensure consistent implementation across business units. Design, implement, and institutionalizedelivery governance and quality frameworksto drive operational efficiency and compliance. Leadmaturity uplift initiativesacross accounts, focusing on process standardization and continuous improvement. Drivedata-driven analytics and insightsto enhance delivery performance and predictability. Partner with delivery leadership to identify risks, implement mitigation strategies, and improve service quality. PromoteLean, Six Sigma, and process improvement practicesacross teams to strengthen delivery capabilities. Enableperformance measurement and reporting frameworksto support management decision-making.Must-Have Skills: Strong expertise indelivery governance, quality management, and risk frameworks . Proven experience inprocess improvementusingLean/Six Sigmaor similar methodologies. Ability to managelarge-scale, multi-account environmentswith diverse delivery models. Strong analytical mindset with proficiency indata-driven performance measurementand insights generation. Excellent stakeholder management, communication, and change leadership skills.



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