Chief of Staff

JOB DESCRIPTIONTitle: Chief of Staff (EA role - AGM level) (Founder's office) Kapston Services Limited, Corporate Office, HyderabadReporting To: Managing DirectorAbout Kapston Services LimitedKapston Services Limited is one of India's leading Integrated Business, Facilities Management, Staffing, and Technical Services organizations, listed on the NSE and trusted across diverse sectors. In addition to its strong B2B operations, Kapston proposes to expand into the B2C e-commerce home services segment, delivering on-demand household services. With a growing footprint, strategic diversification, and a visionary leadership team, Kapston is strengthening its Managing Director's Office with a highly capable Chief of Staff to support strategic execution and organizational alignment.Role SummaryThe Chief of Staff will serve as the Managing Director's strategic partner, advisor, and execution leader, ensuring that organizational priorities are translated into effective action across all business verticals.This role demands a combination of strategic thinking, operational discipline, leadership coordination, and executive communication. You will be the MD's trusted right hand ensuring clarity, alignment, and continuity in every major initiative and decision.Key ResponsibilitiesA. Strategic Guidance & Executive Support- Advise and support the MD on key business decisions, priorities, and organizational matters.- Translate the MD's vision and directives into structured plans and actionable outcomes.- Provide synthesized insights, summaries, and recommendations to strengthen decision-making.B. Project & Initiative Leadership- Oversee high-impact projects across Staffing, Technical Services, Soft Services, Business Development, etc., under the guidance of internal stakeholders.- Track progress of strategic initiatives and ensure timely execution across departments.- Coordinate with HODs and business leaders to ensure alignment and accountability.C. Operational Efficiency & MD Office Operations- Maintain the efficient, proactive and responsive functioning of the Managing Director's Office (MDO).- Manage internal approvals, communication flow, and daily operational updates to support the MD's oversight.- Strengthen governance systems that ensure order, discipline, and timely follow-through.D. Leadership Coordination & Cross-Functional Alignment- Serve as the key liaison between the MD and senior leadership, ensuring smooth communication and clarity of expectations.- Facilitate inter-departmental coordination for seamless execution of the MD's directives.- Ensure that all business units work cohesively toward common goals.E. Stakeholder & Board-Level Communication- Represent the MD's office professionally with Chairman, Directors, Investors, Business Partners, and key stakeholders.- Manage sensitive communication, maintain confidential records, and uphold the highest standards of professionalism.- Ensure all leadership communication is precise, factual, and aligned with organizational priorities.F. Governance, Meetings & Decision Support- Organize, structure, and support all leadership reviews, board meetings, HOD meetings, and strategic discussions.- Prepare agendas, collate inputs, document accurate minutes, and track follow-up actions to closure.- Ensure the MD receives complete, relevant, and timely information for effective leadership.G. Business Reporting & Performance UpdatesProvide the MD with daily and periodic updates on:- HOD movements- Business performance- Collections- New sales- Deployment updates- Operational discipline- Consolidate information from various departments into structured reports for quick and effective review.H. Financial & Operational Support- Facilitate site salary approvals as per client credit terms, following validations from relevant HODs and CFO.- Ensure timely follow-up on collections and financial commitments across business segments.- Support operational reviews that influence budgeting, staffing, and deployment decisions.I. Trusted Advisor Role- Act as a dependable advisor to the MD on sensitive issues involving people, operations, or strategy.- Anticipate needs, highlight risks, and ensure preparedness in all high-impact matters.- Maintain maturity, discretion, and integrity at all times.J. Other Responsibilities- Carry out additional strategic or operational duties assigned by the MD in the interest of organizational effectiveness.4. Required Skills & Competencies- Strong strategic thinking with ability to convert vision into actionable plans.- Excellent communication, executive writing, and interpersonal skills.- Highly organized with strong follow-through and multi-tasking ability.- Skilled in leadership coordination, influence management, and cross-functional communication.- Strong analytical and problem-solving ability.- High emotional intelligence, integrity, and professional maturity.- Ability to perform under pressure and in dynamic environments.5. Qualifications & Experience- Graduate or Postgraduate degree.- 10 - 15+ years of experience supporting CXOs or leadership in a strategic coordination role.- Experience in staffing, facility management, services, or large multi-business environments preferred, but not mandatory.- Experience handling senior stakeholders and organizational-level priorities is essential.6. Personal Attributes- Proactive and self-driven.- Confident, composed, and reliable.- Trustworthy and discreet in handling sensitive information.- Clear thinker with strong articulation skills.- High ownership and commitment to completion.Note: Only FEMALE candidates preferred. (ref:iimjobs.com)