Information Technology Specialist

3 weeks ago

Noida, Uttar Pradesh, India Empor Marcom Full time

Job Title: IT Specialist / Executive 

Location: Noida Sector 125 

Employment Type: Full-Time 

Department: Information Technology (IT) 

Reports To: Assistant General Manager 

About the Role 

We are looking for a proactive and detail-oriented IT Specialist to manage and support our organization's day-to-day IT operations. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT systems, and the ability to manage hardware, software, and networks. 

Key Responsibilities 

  • Provide first-line technical support to employees for hardware, software, network, and system issues. 
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications. 
  • Manage user accounts, access rights, and security settings (Active Directory, GSuite/O365, etc.). 
  • Set up and maintain desktops, laptops, printers, routers, switches, and other IT hardware. 
  • Ensure timely installation of updates, patches, and antivirus across systems. 
  • Manage IT inventory including laptops, cables, peripherals, and software licenses. 
  • Handle backup procedures and disaster recovery plans. 
  • Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues. 
  • Support audio/video conferencing tools (Zoom, Google Meet, MS Teams). 
  • Maintain documentation of systems, processes, and IT-related policies. 
  • Collaborate with vendors and service providers for IT procurement and AMC. 
  • Ensure cybersecurity best practices and support data protection protocols. 

Must-Have Qualifications & Skills 

  • Bachelor's degree or diploma in Information Technology, Computer Science, or related field. 
  • 2-5 years of proven experience in IT support, administration, or helpdesk roles. 
  • Hands-on experience with: 
  • Operating Systems: Windows 10/11, macOS 
  • Networking: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi troubleshooting 
  • Office 365 / GSuite administration 
  • Basic command line usage (Windows CMD, PowerShell, Terminal) 
  • Familiarity with antivirus software, firewalls, and basic cybersecurity practices. 
  • Strong problem-solving skills and the ability to work independently. 
  • Good communication and documentation skills. 

Preferred Qualifications & Good-to-Haves 

  • Certifications like CompTIA A+, Network+, Microsoft MCSA, Cisco CCNA. 
  • Experience with remote support tools (e.g., AnyDesk, TeamViewer, Zoho Assist). 
  • Knowledge of server maintenance (Windows Server / Linux). 
  • Familiarity with basic scripting or automation tools (PowerShell, Bash). 
  • Experience with cloud platforms (AWS, Azure) is a plus. 
  • Exposure to CRM, HRMS, or internal business software. 
  • Experience supporting IT needs in a hybrid or remote working environment. 

What We Offer 

  • A dynamic and inclusive work environment. 
  • Opportunities for learning and skill development. 
  • Competitive salary and benefits. 
  • Exposure to modern tools, platforms, and tech stacks. 

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