Business Analyst

2 days ago

New Delhi, India Credence Global Solutions Full time

Job Title: Product Owner / Product Manager – RCM Healthcare Tech Products Location:Pune Shift:US Shift (Night Shift IST) Experience Required:4+ years in US Healthcare RCM with at least 2–3 years in Product Management / Product Ownership / Product Analyst rolesAbout the Role Credence is seeking a highly motivated and experiencedProduct Owner / Product Managerto lead the design, development, and enhancement of ourRevenue Cycle Management (RCM) workflow products . The ideal candidate will bridge the gap between business needs and technology, ensuring that product development aligns with strategic goals, compliance requirements, and operational efficiency for healthcare clients across the U.S. market.Key Responsibilities Own the end-to-end lifecycle of RCM workflow products — from ideation and requirements gathering to release and post-deployment optimization. Work closely with stakeholders (operations, compliance, engineering, QA, and clients) to translate business requirements into detailedBusiness Requirement Documents (BRD)andFunctional Specification Documents (FSD) . Drive Agile ceremonies including sprint planning, backlog grooming, and sprint reviews; maintain a prioritized and well-defined product backlog. Developuser stories, acceptance criteria, and process flow diagramsfor RCM modules such as Eligibility Verification, Charge Entry, Coding, Payment Posting, Denial Management, and AR Follow-up. Conduct market and competitor analysis to identify emerging trends, opportunities, and process automation possibilities within the RCM space. Collaborate with UI/UX and engineering teams to deliver intuitive, workflow-driven products aligned with healthcare compliance (HIPAA, SOC2, etc.). Define and monitor key product KPIs (adoption, user satisfaction, efficiency gains) and drive continuous improvement. Act as the voice of the customer (operations and client stakeholders) to ensure product design aligns with real-world RCM process needs. Coordinate user acceptance testing (UAT) and assist in training and documentation for product rollouts.Required Skills & Qualifications Bachelor’s degreein Computer Science, Healthcare Administration, or equivalent. 4+ years of total experiencein U.S. Healthcare RCM(Provider environment) with at least2–3 years in Product Management, Product Ownership, or Product Analysis . In-depth understanding ofRCM processes(front-end, mid-cycle, and back-end workflows). Proven experience inAgile/Scrum methodologiesand using tools likeJIRA, Confluence, or Azure DevOps . Strong analytical, documentation, and presentation skills. Experience draftingBRDs, FSDs, wireframes, and process flow diagrams . Excellent communication and stakeholder management skills, with the ability to work cross-functionally across time zones. Willingness to work inU.S. shift hoursto align with client and product team schedules.Preferred Qualifications Experience withHealthcare technology platforms(EHR, PMS, or workflow automation tools). Familiarity withAI/ML-enabled RCM solutionsor process automation frameworks. Certification inAgile (CSPO, PSM, or PMI-ACP)is a plus. Exposure todata analyticsorBI dashboardsfor performance tracking and reporting.

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