Station Support Associate

7 months ago


Bengaluru, India Avsar HR services Full time
  • Provide basic technical support to Amazon Corporate employees worldwide.
  • Research resolve, and respond to inquiries received via web chat, telephone calls, email, and ticketing system, all in a timely manner, in accordance with organizational standards.
  • Diagnose and troubleshoot end-user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
  • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customers of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management.
  • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts and schedules, weekends, and holiday


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