Lead Technical Writer

4 weeks ago

Kochi, India Mozilor Technologies Pvt. Ltd. Full time

Lead Technical Writer

As a lead Technical Documentation Writer, you will create and manage high-quality documentation that helps users understand and utilize complex software products with ease. Your role involves collaborating with cross-functional teams, including product managers, developers, and customer support, to create clear, concise, and user-focused content. You will guide users to achieve their objectives (JTBD) with minimal steps and ensure that the documentation is visually informative, accessible, and optimized for SEO.

Responsibilities:

Develop and maintain comprehensive product documentation, including user guides, setup manuals, FAQs, troubleshooting guides, release notes, and online help.
Break down complex technical concepts into simple, actionable steps that are easy to understand.
Create and manage visual content (screenshots, videos) with proper annotations and numbering for seamless user guidance.
Collaborate with product managers, engineers, and customer support to gather information and ensure the accuracy and clarity of documentation.
Ensure consistency in UI terminology and error messages, contributing to the overall product usability.
Actively incorporate user feedback and continuously update documentation to meet evolving customer needs.
Mentor junior writers, providing guidance on documentation best practices, processes, and formats.
Research and adopt new tools and techniques for efficient documentation management.
Optimize documentation content following SEO best practices to improve visibility and engagement.
Track and evaluate the success of documentation using user feedback and performance metrics, and implement improvements accordingly.

Requirements:

4+ years of experience leading product documentation efforts for B2B SaaS or software products.
Strong writing skills with a focus on creating user-friendly, concise, and structured documents for technical and non-technical audiences.
Experience with content management systems and familiarity with SEO best practices for documentation.
Basic knowledge of HTML, CSS, and familiarity with Agile development methodologies.
Ability to prioritize and manage multiple projects simultaneously, meeting deadlines under time constraints.
Strong communication skills with the ability to work cross-functionally with internal teams.
A proactive approach to problem-solving and a strong commitment to teamwork.
University degree in Computer Science, Engineering, or a related field is preferred.

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