Technical Help Desk Engineer
4 weeks ago
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
- Excellent Communication in English is a must
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IT Help Desk Technician
4 weeks ago
Bengaluru, India Decision Six Full time**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
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Help Desk Technician
2 weeks ago
Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. ...
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Help Desk Technician
2 weeks ago
Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. Responsibilities: •...
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Supv IT Help Desk
1 day ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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Supervisor IT Help Desk
4 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunityIT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.How you’ll spend your day• Perform initial...
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Supv IT Help Desk
3 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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IT Help Desk Specialist III
1 day ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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L1 Help Desk Executive
6 days ago
Bengaluru, India Resurge Consultants Pvt, Ltd. Full timeDesignation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...
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Help Desk Technician
4 weeks ago
Bengaluru, India TalentNeuron Full timeTalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's...
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IT Help Desk Specialist III
3 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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Help Desk Manager and Training Specialist
1 week ago
Bengaluru, India Snaphunt Full timeThe OfferFlexible working optionsExcellent career development opportunitiesThe JobYou will be responsible for : Help Desk Management:Manage the daily operations of our help desk.Develop and implement procedures for effective help desk management.Escalate complex issues to the appropriate team members.Maintain clear and accurate documentation of all...
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IT Help Desk Lead
3 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...
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IT Help Desk Lead
4 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...
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Technical Support Help Desk
4 weeks ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
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Technical Support Help Desk
4 weeks ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
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Technical Support Help Desk
4 weeks ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company? Company Profile: Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
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JBPIND - IT Help Desk
3 weeks ago
Bengaluru, India JBPCO India Full timeCompany OverviewJB Poindexter (India) Private Limitedis asubsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility...
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Service Desk Manager
2 weeks ago
Bengaluru, India RapidBraiins Full timeResponsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
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JBPIND - IT Help Desk
4 weeks ago
Bengaluru, India JBPCO India Full timeCompany OverviewJB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility...
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Service Desk Executive
4 weeks ago
Bengaluru, India Finquest Full timeYou will be the Service Desk Executive acting as a member of the Service Desk Team of 3 or more people. You will participate in organizing support for users of In-house software and desktop hardware requests. You will be part of the Quality Assurance Service, reporting to QA Leader as part of the Technical Team of Finquest. The main task is to assure with...