Pension Administrator

About the Company:

Hi, Greetings from WTW We have multiple openings for Pension Administrators for Mumbai (Vikhroli)Location.

Shift Timings: 6:30 PM- 3:30 AM.

Nodal Pick & Drop.

Full Time Graduates with Experience in Pension administration only can apply (Payroll experience will not be considered).

Experience: 3-8 years.

Job Summary: High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

About the Role:

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Responsibilities:

• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients' defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognize and escalate potential problem and potential complaint cases and procedures.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritize and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm's values.
• Assist the wider team in more complex/project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-Ordinator.
• Understand your role within the team.
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients' pension schemes.
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.
• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.

Qualifications:

Full Time Graduate.

Required Skills:

• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focused.
• Experience in either DB/DC pension administration &/or Canada/UK/US Pension experience essential.

Equal Opportunity Employer.