International Voice

2 weeks ago


Jaipur, India Power Solutions Full time

Responsibilities:

  • Handle inbound and outbound calls, as well as non-voice communication channels, to address customer queries, provide information, and resolve complaints or issues.
  • Follow communication scripts and guidelines to ensure consistent and professional customer interactions.
  • Listen attentively to customer needs and provide appropriate solutions or recommendations.
  • Respond to customer inquiries or requests through email, chat, or other non-voice communication channels.
  • Provide prompt and accurate information or assistance to resolve customer issues or concerns.
  • Utilize various software applications and tools to access customer accounts, track interactions, and document responses.
  • Maintain accurate and detailed records of customer interactions, transactions, and inquiries.



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