Client Relationship Specialist
1 month ago
Client Relationship Specialist
Job Description :
The Client Relationship Specialist plays a crucial role in maintaining and expanding client relationships through effective follow-up strategies. This position requires a proactive and customer-focused individual who excels in communication, relationship-building, and sales tactics. The primary responsibilities include managing follow-up activities with existing clients, handling inbound sales inquiries, and ensuring a positive customer experience.
Key Responsibilities :
Client Follow-up :
- Regularly follow up with existing clients to understand their needs, address concerns, and nurture the client relationship.
- Utilise various communication channels (phone calls, emails, and potentially social media) to stay engaged with clients and provide updates on new products or services.
Inbound Sales Handling :
- Respond promptly to inbound sales inquiries through phone calls, emails, or live chat.
- Provide detailed product or service information to potential clients and address their questions or concerns.
- Collaborate with the sales team to convert inbound leads into sales opportunities.
Relationship Building :
- Develop and maintain strong relationships with clients by understanding their business goals and aligning company offerings with their needs.
- Act as a point of contact for clients, ensuring a positive experience throughout the entire sales process.
Sales Support :
- Collaborate with the sales team to gather feedback from clients and identify areas for improvement in products or services.
- Assist in creating and maintaining sales materials, presentations, and documentation for effective client communication.
Data Management :
- Keep accurate records of client interactions, sales activities, and follow-up tasks using CRM (Customer Relationship Management) software.
- Provide regular reports on follow-up activities and sales performance to the sales management team.
Customer Satisfaction :
- Monitor and evaluate customer satisfaction levels through surveys, feedback, and direct communication.
Adaptability:
- Stay informed about industry trends, competitor activities, and market dynamics to adapt sales strategies accordingly.
- Continuously enhance product knowledge to effectively communicate features and benefits to clients.
Qualifications
- Minimum of 1-year sales experience; B2B Enterprise Sales exposure is advantageous. Freshers are encouraged to apply (Female candidates are preferred).
- Graduation is a must; an MBA is a plus.
- Team-oriented individual with robust interpersonal and communication skills.
- Proficient in English, Malayalam, and Hindi.
- Effective presentation and selling skills are essential.
- Strong people skills are a prerequisite.
- Solution selling, particularly in cross-selling products within large enterprises, is highly desirable.
- Excellent communication, negotiating, and closing skills with prospects and customers.
- Demonstrated experience in sales or related customer service roles.
- Strong organizational and time management capabilities.
- Familiarity with CRM software and sales tools.
- Collaborative team player with a results-oriented mindset.
Others
- CTC: 2.16 L to 3.00 L + incentives per year based on experience and performance.
- Job location: Infopark, TBC Kochi.
- Job Type: Full time.
- Immediate joining.
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